Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
What is CRM?
An acronym for Customer Relationship Management. It's a technology-driven approach that helps businesses manage their interactions with customers, aiming to improve relationships and drive business growth.
This is like a self-help guide for our support team
Is a company that handles the day-to-day operations and maintenance of real estate properties on behalf of the property owners.
120s - Q2
This is a document or digital form that collects essential information about a potential tenant or homebuyer who visits a property.
CRM
Guest Card
Prospect
120s - Q3
This is considered an event in Knock wherein prospective tenants or buyers to physically explore a property and its amenities.
Integrate
Sync
Tours/Visit
120s - Q4
Who serves as an account representative and works closely with customers once they are on the platform?
CSM
Product Team
Sales
120s - Q5
This is to form, coordinate, or blend into a functioning or unified whole.
Sync
Integrate
PMS
120s - Q6
Among the following options, which one does not qualify as a benefit of CRM?
Allows for better sales pipeline management, ensuring opportunities don't fall through the cracks.
The ability to provide personalized and timely interactions with customers.
Provide a centralized hub of customer information, making it easier for customer service representatives to access relevant data and respond promptly to inquiries or issues.
Can help cut business costs by eliminating expensive errors.
120s - Q7
Tier 1 specialist Alex received a ticket to edit a password for an agent on-site. What are the steps Alex should follow to complete this request?
Properties tab - Select Property - Leasing - Save
Properties tab - Select property - Settings - Save
Users tab - Select Leasing Team - Edit User - Change password
User Tab - Select Leasing team - Edit User - Change password - Save
120s - Q8
What information is not available to view on the Sources Tab?
Unit Pricing
Tracking information for marketing
Ability to edit sources
Resident Destination number
120s - Q9
True or False: The Facebook integration is with Facebook Messenger and populates a new prospect with Knock automatically.
True
False
120s - Q10
Before making any changes to the Sources tab or Users tab, which document should we reference first?
Customer Success Manager (CSM)
Customer Specific Preferences
Salesforce
120s - Q1130s