Question 1

This Dashboard is an internal-only access for Knock Support.

Accepted Answer

Master Dashboard

Answer

Admin Dashboard

Answer

LMA

Answer

Analytics

Question 2

True or False: Outbound call is by default enabled

Accepted Answer

False

Answer

True

Question 3

The client requested the removal of greetings from our Knock IVR, so we replaced it with a 1-second silent IVR. Are there any additional configurations or checks required to ensure that calls continue to route successfully?

Accepted Answer

Make sure the Detect Spam is Disabled

Answer

Make sure the Detect Spam is enabled

Answer

Disabled the Tracking Number

Answer

Make sure the ad source is enabled in the Syndication Tab

Question 4

Which Tab to update the Tour Hours?

Accepted Answer

Scheduling

Answer

Sources

Answer

Doorway

Answer

Properties

Question 5

What information is NOT available to view on the Sources Tab?

Accepted Answer

Unit pricing

Answer

Tracking number

Answer

Resident Destination number

Answer

Ability to edit sources

Question 6

What is A2P?

Accepted Answer

Enables sending text messages from the property to prospects and residents within the community.

Answer

a digital platform that properties can use to post about available units for rent.

Answer

to make parts of something into a whole. It also means to become one unit.

Answer

A Document or a digital form that collects essential information about a potential tenant who visits a property.

Question 7

What is Shaken and Stir?

Accepted Answer

Allows verified callers to be marked as “Verified Called”, a company name, or to display the 10-digit phone number, as opposed to “Spam Likely” or “Unknown Caller.

Answer

to make parts of something into a whole. It also means to become one unit.

Answer

A Document or a digital form that collects essential information about a potential tenant who visits a property.

Answer

a digital platform that properties can use to post about available units for rent.

Question 8

Melvs from Tier 1 Support received a client request to add a newly hired leasing agent. What steps should he take to handle this request?

Accepted Answer

Refer him to the System Administrator or regional leadership for any user management requests

Answer

Go to Properties tab - Select property -Settings – Save

Answer

Go to Properties tab - SelectProperty - Leasing – Save

Answer

Go to the Users tab - Select LeasingTeam - add User

Question 9

Which dashboard that the customers use to manage users, settings, and configurations?

Accepted Answer

Admin Dashboard

Answer

CRM

Answer

Master Dashboard

Answer

Analytics Dashboard

Question 10

Where should I go to update the property's business hours?

Accepted Answer

Doorway

Answer

Integrations

Answer

Scheduling

Answer

Properties

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