Learning Unit 7 Management Supporting Decisions and Processes

Unstructured decisions are often used in computer configuration.

Information technologies are a major support tool for making unstructured decisions.

 In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria.

Criteria are goals and objectives that decision makers establish to achieve certain performance.

In a decision support system (DSS), the user interface manages and coordinates the database and model base. 

A user interface enables a decision support system (DSS) to analyze information.

 The technical designer usually addresses how data should be stored in a decision support system (DSS).

Decision support systems (DSS) are focused on efficiency rather than effectiveness.

Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.

Executive information systems (EISs) are used for reporting exceptions.

Collaboration software helps a group of decision makers coordinate and communicate, provided they are all in the same location.

Communication software can include audio conferencing, video conferencing, and text messaging.

A geographic information system (GIS) can integrate maps and database data with queries. 

According to the guidelines for designing a management support system, when benefits are intangible, the design team should associate the benefits with a measurable factor, such as increased sales. 

Management support systems have a somewhat different purpose than other information systems.