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Lecture 2: Quality Management Systems and Standards

Quiz by adib bensalem

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10 questions
Show answers
  • Q1
    When was the International Organization for Standardization (ISO) established?
    1947
    1952
    1945
    1950
    30s
  • Q2
    How many member countries are part of ISO as of the text?
    180
    150
    165
    175
    30s
  • Q3
    What was a key factor leading to the formation of ISO?
    Economic pressures
    Globalization
    Inconsistencies in industrial standards
    Advances in technology
    30s
  • Q4
    The first significant update to the ISO 9000 series, including ISO 9001, occurred in which year?
    1994
    1990
    2000
    1987
    30s
  • Q5
    What was the major change in the 2000 revision of the ISO 9000 series?
    Focus on external customer requirements
    Introduction of quality assurance
    Consolidation into a single standard
    Emphasis on environmental standards
    30s
  • Q6
    The ISO 9001:2015 version introduced a shift in responsibility for quality management to include:
    Only the quality manager
    Senior management, including the CEO
    All department managers
    External auditors only
    30s
  • Q7
    In the ISO 9001:2015 version, which aspect became a key focus in data management?
    Maintaining relevant records
    External audit reports
    Customer feedback analysis
    Mandatory procedures documentation
    30s
  • Q8
    In the context of ISO 9001, what does the 'process approach' primarily focus on?
    Understanding and managing interrelated processes as a system
    Enhancing individual departmental performance
    Maximizing employee productivity
    Focusing on the output rather than the input of processes
    30s
  • Q9
    The analogy of the medical system in the text is used to illustrate what aspect of Quality Management Systems?
    The importance of individual components working in isolation
    The focus on training and resources in medical systems
    The role of leadership in quality management
    The necessity of all components working systematically and in harmony
    30s
  • Q10
    What is the primary reason for the shift from prescribing 'how' to achieve objectives to focusing on 'what' the objectives are in ISO 9001:2015?
    To enforce stricter control over organizational processes
    To allow for greater flexibility and adaptability in implementation
    To simplify the certification process for organizations
    To reduce the complexity of the standard
    30s

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