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Let's Talk About Digital Knowledge Boost - Quiz 2

Quiz by Dipti Tigdi

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5 questions
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  • Q1
    How many attempts does a recipient of an Interac e-Transfer have to answer the challenge question before it gets rejected by the system?
    3
    4
    2
    1
    60s
  • Q2
    If a customer has forgotten their password, how can they reset it? (Choose the best option)
    All of the above
    Through the IVR
    By clicking on 'Forgot your username or password' online
    Using 2-step verification (if enrolled)
    60s
  • Q3
    Customers can reverse same-day bill payments before the cut-off time through Scotia OnLine, Mobile Banking, ABM, TeleScotia, and by speaking to an agent.
    False
    True
    60s
  • Q4
    Which type of transaction will a customer NOT see through their 'Pending Transactions' online or through mobile banking?
    Purchases
    Pre-authorizations
    Payments
    Annual fee (where applicable)
    60s
  • Q5
    2-step verification is an added level of security. Customers can use this to:
    Reset security questions and answers
    Recover their username/password
    None of the above
    All of the above
    60s

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