Question 1

1. In which situation do you not have to accept a case?

Accepted Answer

Voluntary repossession

Answer

Involuntary repossession

Answer

Mileage check

Answer

Client request

Question 2

2. How would you calculate the mileage fee for a vehicle located 90 miles away?

Accepted Answer

100

Answer

150

Answer

125

Answer

75

Question 3

3. When should you use a flatbed for a vehicle?

Accepted Answer

AWD or 4WD vehicles

Answer

Any vehicle type

Answer

Motorcycles

Answer

FWD vehicles

Question 4

4. What is the flatbed fee for a Westlake vehicle that is AWD or 4WD?

Accepted Answer

175

Answer

150

Answer

200

Answer

125

Question 5

5. For which vehicle types is it mandatory to check the mechanical section for electronic park brakes?

Accepted Answer

FWD vehicles

Answer

Motorcycles

Answer

Heavy vehicles

Answer

Boats

Question 6

6. What should you do if you have previously worked on a case?

Accepted Answer

Confirm with the client

Answer

Accept it automatically

Answer

Decline it

Answer

Bill it as a new case

Question 7

7. What is the base repo fee for ARS/Skipbusters?

Accepted Answer

300

Answer

150

Answer

400

Answer

250

Question 8

8. How much should you charge for impounds under ARS/Skipbusters rules?

Accepted Answer

$150.00 + flatbed fee

Answer

No fee required

Answer

$200.00 flat rate

Answer

$300.00 + flatbed fee

Question 9

9. What is the fee for a camper that is between 18' and 26' in length?

Accepted Answer

650

Answer

450

Answer

850

Answer

750

Question 10

10. When do storage fees start applying for a recovered vehicle?

Accepted Answer

After 3 days

Answer

After 7 days

Answer

After 1 day

Answer

Immediately

Question 11

11. What is the storage fee after 3 days?

Accepted Answer

$30/day

Answer

$50/day

Answer

$75/day

Answer

$25/day

Question 12

12. Which vehicles are you required to accept under the SOP?

Accepted Answer

All types including motorcycles, heavy vehicles, and boats

Answer

Only motorcycles and boats

Answer

Only heavy vehicles

Answer

Only cars

Question 13

13. How do you determine the mileage to apply the fee?

Accepted Answer

Using Google Maps

Answer

Using a manual calculation based on zones

Answer

By asking the client

Answer

Using internal database

Question 14

14. What do you do if an impound case results in a failed pickup?

Accepted Answer

Charge a dry run fee

Answer

No fee is charged

Answer

Reschedule without charging

Answer

Charge the full fee

Question 15

15. What is the correct process for requesting fees under the SOP?

Accepted Answer

Go to the Invoice section, add a new fee request

Answer

Call the client directly

Answer

Automatically raise fees with repossession

Answer

Wait for client approval before raising

Question 16

16. How should you handle mileage requests according to the SOP?

Accepted Answer

Change status to "Need info" and add a banner saying "mileage requested"

Answer

Forward it to a third party

Answer

Automatically approve

Answer

Decline the case

Question 17

17. When quoting mileage, if the vehicle is not repossessed, what fee is charged?

Accepted Answer

Non-contingent mileage fee

Answer

No fee is charged

Answer

Full mileage fee

Answer

Only the base fee

Question 18

18. What happens if an impound repo is not at the location when attempted?

Accepted Answer

Charge a dry run fee

Answer

Charge half the fee

Answer

No fee is charged

Answer

Full mileage fee is charged

Question 19

19. What happens if you mistakenly quote the wrong mileage?

Accepted Answer

Typically, the quote is not changed

Answer

The quote must be revised

Answer

Additional fees are added

Answer

The client decides

Question 20

20. What should you check before accepting a case?

Accepted Answer

Confirm if you've previously worked on the case

Answer

Vehicle type

Answer

Client's credit history

Answer

Mileage details

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