Question 1

A system administrator needs to perform manual updates on a remote Linux workstation using a Windows 10 PC. Which remote access tool should the administrator use to securely access and configure the Linux device across the network?

60

Telnet client

SSH client

Windows Remote Assistance client

Windows Remote Desktop client

Accepted Answer

SSH client

Answer

Telnet client

Answer

Windows Remote Assistance client

Answer

Windows Remote Desktop client

Question 2

A technician is attempting to securely configure a Linux web server on the public-facing side of the firewall. What port type and number are most likely required to be open on the firewall to allow this traffic through?

60

TCP port 3389

UDP port 22

UDP port 3389

UDP port 23

TCP port 23

TCP port 22

Accepted Answer

TCP port 22

Answer

TCP port 3389

Answer

UDP port 22

Answer

UDP port 3389

Answer

UDP port 23

Answer

TCP port 23

Question 3

A worker in the records department of a hospital in the United States accidentally sends a patient’s medical record to a printer in another department. When the worker arrives at the printer, the patient record printout is missing. Which two types of compliance standards best match the breach of confidentiality? (Choose two.)

Question 4

What are two examples of personally identifiable information (PII)? (Choose two.)

Question 5

What is the definition of cyber law?

Accepted Answer

the collection of international, country, and local laws that affect computer security professionals

Answer

a single law defining criminal acts that are committed online

Answer

a contract that defines expectations between and organization and IT service vendors for an agreed upon level of support

Answer

the process of collecting and analyzing data from computer systems, networks, wireless communications, and storage devices

Question 6

What is a characteristic of the open source license of an application software?

Accepted Answer

It allows users to modify and share the source code.

Answer

It cannot be used for campus-wide deployment.

Answer

It requires registration instead of purchasing.

Answer

It does not require purchase in order to use the software.

Answer

It requires acknowledged completion of a professional training course prior to use.

Question 7

Which statement is characteristic of most personal software licenses?

Accepted Answer

A user is allowed to install the software on only one computer

Answer

A user is allowed to share the software with friends.

Answer

Developers are allowed to modify and share the source code that runs the software..

Answer

A company is allowed to use the software campus wide.

Question 8

What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)

Question 9

A technician is troubleshooting a PC in a workplace environment and finds many pirated movies on the hard drive. What should the technician do?

Accepted Answer

Report the findings through the proper channels.

Answer

Remove the pirated content and document all work done.

Answer

Make a copy of all the pirated content and send it to the law enforcement authorities.

Answer

Advise the user that downloading pirated content is illegal and that the user should refrain from doing so.

Question 10

A support desk trainer is teaching a new support desk technician some basic rules about starting a conversation with a customer. Which statement describes the rules the trainer should be teaching?

Accepted Answer

Learn the name of the customer and create a connection with the customer. Next ask questions that assess the knowledge level of the customer.

Answer

Start by asking close-ended questions about what the customer understands of the problem and then direct the customer through the correction process.

Answer

Ask the customer what the problem is and then introduce yourself.

Answer

Assess what the customer knows of the support desk process and then use close-ended questions to guide the customer through the correction process.

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