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Payments Software Quiz

Quiz by Maximino Nacua III

Entry (New hire / required for all)
Payments
RealPage

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20 questions
Show answers
  • Q1

    Compare the two MICR Lines and document numbers side by side. Are these two transactions "true" duplicates of one another?

    Question Image

    True

    False

    30s
    NH.PK.DA
  • Q2

    What are the two options available to the client if a payment is returned "image not accepted" or "unacceptable image"?

    Contact support to have it corrected, or post the payment to the Miscellaneous income new payment.

    Contact support to have "unacceptable image" error researched, or contact the applicant/resident that submitted payment and ask them to contact their bank

    Manually Post the payment to the ledger and take it to the bank or ask the applicant/resident for a new payment

    30s
    NH.PK.DA
  • Q3

    The MICR line contains which piece/s of information about the payment?

    Routing Number

    Bank Account Number

    All mentioned item

    Document/Check Number

    30s
    NH.PK.PT
  • Q4

    If payment is returned for "unable to locate account (Ro3)", Realpage is able to provide details of why the bank returned the payment.

    False

    True

    30s
    NH.PK.IK
  • Q5

    Pre-authorized payments are "pulled" a day prior to the "start date" of the payment, and then processed with the bank on the "start date".

    True

    False

    30s
    NH.PK.IK
  • Q6

    Which Payments Tab should be used to locate information about why one time credit card payment failed?

    Preauthorized Payments

    Summary

    Bulk Processing

    30s
    NH.PK.PN
  • Q7

    Money orders, which are IRD transactions, can be returned by the issuer, just like consumer checks (ACH's).

    False

    True

    30s
    NH.PK.IK
  • Q8

    When a batch has a status of "Requires Attention" and the "Resolve" button is clicked by the client, payments will automatically correct ant problems and no other action is necessary.

    False

    True

    30s
    NH.PK.IK
  • Q9

    Where do we check status of the payment made by resident?

    Report Tab

    Resident Ledger

    Portal Activity Log

    30s
    NH.PK.PN
  • Q10

    What does ACH stands for?

    Actual Check Hint

    Automatic Check House

    Automated Clearing House

    30s
    NH.PK.IK
  • Q11

    This is an important tool in researching issues with payments made online through portal. When payments are made, the log is kept with key details (IP Address, Date/Time, Amount, login name, etc).

    Resident Ledger

    Portal Activity log

     Demographics

    30s
    NH.PK.IK
  • Q12

    This transaction refers to the processing of personal check through the Automated Clearing House for electronic processing and settlement between US banks.

    ACH

    Credit Card

    Emoney Order

    30s
    NH.PK.IK
  • Q13

    What is the standard processing/clearing time of ACH?

    1 week

    2-3 banking days

    24 hours

    30s
    NH.PK.PT
  • Q14

    This can also serves as a Prospect Ledger in sites that do not have prospect ledgers enabled.

    Miscellaneous Ledger

    In-Process Ledger

    Resident Ledger

    30s
    NH.PK.PT
  • Q15

    Payments posted to a ledger are called?

    Preauthorized Payments

    Payment Transaction

    Credits

    30s
    NH.PK.IK

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