When creating a case, what is the default type of the case?

What is the default priority level of a case?

You use this case reason if an article is available in the knowledgebase.

What is the case reason if the issue is resolved with the Clearing of Cached Files and Cookies or PC Checklist? (Basic troubleshooting) 

When do we use Referred to Frontline Support as a case reason?

When creating a contact, what are the important pieces of information that you need?

When you want to send an email to the client you need to go to: Case> Feed> Select template> Send

When you want to add a case comment, you need to go to: case> current solutions> case comment> add a case comment

Where can you locate the knowledge column in salesforce?

When the issue is all about the scanner, what is your area for support product classification?