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RealPage Accounting PME Knowledge Check

Quiz by RC Cruz

Intermediate (Continuing Ed 6+ months)
Accounting
RealPage

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10 questions
Show answers
  • Q1

    PME stands for?

    Product Management Enhancement

    Product Management Escalation

    Problem Management Escalation

    Problem Management Enhancement

    300s
    CE.PK.IK
  • Q2

    Arrange the steps on how a basic Case to PME workflow works:

    Users re-arrange answers into correct order
    Jumble
    300s
    CE.PK.IK
  • Q3

    Which people are involved in the detailed PME workflow?

    Users sort answers between categories
    Sorting
    300s
    CE.PK.IK
  • Q4

    What should be the Case Reason that you should select in the case if you plan to create a PME for it?

    Non-Support Inquiry

    Defect

    Enhancement

    Referred to Other Department

    300s
    CE.PK.IK
  • Q5

    What should be the Status that you should select in the case if you plan to create a PME for it using Salesforce Lightning?

    Escalated to Development

    New

    Pending Release

    In Progress

    300s
    CE.PK.IK
  • Q6

    What is the name of the field in the Escalation Section of the case that you need to fill out in order for you to be able to create a PME for that case?

    Description

    Steps Support has attempted

    Subject

    Case Reason

    300s
    CE.PK.IK
  • Q7

    Once a PME has been created for the ticket, which tab in the ticket will you go to, to be able to see the Defect Number of the PME?

    Files

    Related

    Details

    Feed

    300s
    CE.PK.IK
  • Q8

    Once a PME has been created, the Owner of the PME Defect number should automatically be assigned to _______________.

    Users enter free text
    Type an Answer
    300s
    CE.PK.IK
  • Q9

    While viewing the PME, which link should you click on to view any updates with the PME?

    Expedite Information

    Notes

    Show Feed

    Escalation Information

    300s
    CE.PK.IK
  • Q10

    Once the client confirms the resolution provided by the Problem Management team, we can close the case.

    true
    false
    True or False
    300s
    CE.PK.IK

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