PME stands for?

Arrange the steps on how a basic Case to PME workflow works:

Which people are involved in the detailed PME workflow?

What should be the Case Reason that you should select in the case if you plan to create a PME for it?

What should be the Status that you should select in the case if you plan to create a PME for it using Salesforce Lightning?

What is the name of the field in the Escalation Section of the case that you need to fill out in order for you to be able to create a PME for that case?

Once a PME has been created for the ticket, which tab in the ticket will you go to, to be able to see the Defect Number of the PME?

Once a PME has been created, the Owner of the PME Defect number should automatically be assigned to _______________.

While viewing the PME, which link should you click on to view any updates with the PME?

Once the client confirms the resolution provided by the Problem Management team, we can close the case.