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RealPage Accounting PME Knowledge Check
Quiz by RC Cruz
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measures 1 skill from
Track each student's skills and progress in your Mastery dashboards
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
PME stands for?
Product Management Enhancement
Product Management Escalation
Problem Management Escalation
Problem Management Enhancement
300sCE.PK.IK - Q2
Arrange the steps on how a basic Case to PME workflow works:
Users re-arrange answers into correct orderJumble300sCE.PK.IK - Q3
Which people are involved in the detailed PME workflow?
Users sort answers between categoriesSorting300sCE.PK.IK - Q4
What should be the Case Reason that you should select in the case if you plan to create a PME for it?
Non-Support Inquiry
Defect
Enhancement
Referred to Other Department
300sCE.PK.IK - Q5
What should be the Status that you should select in the case if you plan to create a PME for it using Salesforce Lightning?
Escalated to Development
New
Pending Release
In Progress
300sCE.PK.IK - Q6
What is the name of the field in the Escalation Section of the case that you need to fill out in order for you to be able to create a PME for that case?
Description
Steps Support has attempted
Subject
Case Reason
300sCE.PK.IK - Q7
Once a PME has been created for the ticket, which tab in the ticket will you go to, to be able to see the Defect Number of the PME?
Files
Related
Details
Feed
300sCE.PK.IK - Q8
Once a PME has been created, the Owner of the PME Defect number should automatically be assigned to _______________.
Users enter free textType an Answer300sCE.PK.IK - Q9
While viewing the PME, which link should you click on to view any updates with the PME?
Expedite Information
Notes
Show Feed
Escalation Information
300sCE.PK.IK - Q10
Once the client confirms the resolution provided by the Problem Management team, we can close the case.
truefalseTrue or False300sCE.PK.IK