Question 1

How many key points in cases are there?

Accepted Answer

10

Answer

11

Answer

infinite

Answer

12

Question 2

It's important to know the product line because...

Accepted Answer

it indicates which software you're going to have to go to in order to work with that customer

Answer

it tells you our competitors

Answer

it's pumping on a vehicle or driver account

Answer

it can determine if they can get fuel or not

Question 3

When viewing the account status, you can tell the customer is...

Accepted Answer

pumping or not pumping.  If they're not pumping, we need to ask questions before we do anything to their account.

Answer

pumping or not pumping.  If they're pumping, we need to ask questions and be skeptical of caller trying to make changes to the account.

Answer

having to be reminded of their contact information or not.

Answer

in need of an education course to encourage more pumping or not.

Question 4

The "type of card" refers to...

Accepted Answer

what type of account set-up the customer uses whether it be vehicle or driver.

Answer

a practical method for creating an archive, allowing us to research our customers when the database is breached.

Answer

how many people use cards.

Answer

the credit card issued for all Target locations.

Question 5

You can review who, in an account, you need to talk to when seeing the...

Accepted Answer

viewing the main contact at the top of the account.

Answer

clicking on the email link of the contact your looking to view.

Answer

clicking on "new case."

Answer

pressing space bar 8 times, standing up and having the best stretch of your life.

Question 6

In an account view, when viewing "fuel consumption" it allows you to...

Accepted Answer

see the approximate amount of fuel in gallons and dollars this customer consumes per month.

Answer

make sure the customer is paying their bills.

Answer

see the approximate amount of gallons and dollars we WISH the customer would do with us.

Answer

see which months we've already passed through.

Question 7

The most important part of viewing salesforce accounts is...

Accepted Answer

knowing the key parts of an account so we can interact with the customer with quality and accuracy, the impac way.

Answer

create a case.

Answer

to know who our friends are, for real.

Answer

show our partners how organized we can be.

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