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Salesforce Admin Configuration & Setup 2

Quiz by Hope Pate

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25 questions
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  • Q1

    The Eastern Sales Team should have read access to Opportunities owned by the Western Sales Team. The sales teams have different roles and the Opportunity OWD is currently set to Private. How could you achieve this requirement?

    Create a sharing rule based on profile

    Create a sharing rule based on public groups

    Make the Opportunity OWD Public Read Only

    Create a sharing rule based on role

    120s
  • Q2

    What are some examples of feature licenses? (Choose 3)

    Service Cloud User,  Marketing User, Lightning User

     Marketing User, Knowledge User,  Service Cloud User

    Lightning User, Read Only User, Service Cloud User

     Service Cloud User, Knowledge User, Lightning User

    120s
  • Q3

    What are some considerations of manual sharing? (Choose 3)

    1.  Is available in Classic and Lightning, 2.  Must be enabled in Sharing Settings, 3. Will only appear if the organisation-wide default is Private or Public Read Only

    1. Will only appear if the organisation-wide default is Private or Public Read Only, 2. Is available in Classic, 3. Is not available in Lightning

    1. Is not available in Lightning, 2. Is available in Classic, 3. Must be enabled in Sharing Settings

    1.   Is not available in Lightning, 2. Is available in Classic, 3. Will only appear if the organisation-wide default is Private or Public Read Only

    120s
  • Q4

    What tasks can delegated administrators do to support the Salesforce Administrator? (Choose 3)

    1. Manage custom objects, 2. Unlock and reset passwords for users in specific roles, 3. Create and edit users in specific profiles,

    1.  Manage custom objects, 2. Unlock and reset passwords for users in specific roles, 3. Create and edit users in specific roles

    1. Create and edit users in specific roles, 2. Create and edit users in specific profiles, 3. Manage custom objects,

    1. Create and edit users in specific profiles, 2. Unlock and reset passwords for users in specific roles, 3. Create and edit users in specific roles 

    120s
  • Q5

    Steve, the VP of North American Sales, has a role that defines Opportunity access as ‘Users in this role can edit all opportunities associated with accounts that they own, regardless of who owns the opportunities’. However, his profile permissions for the Opportunity object are Read only, no Edit permissions. When Steve navigates to one of his subordinates’ Opportunities, what actions will be available to him?

    Read, Edit and Delete

    Read, Create, Edit and Delete

     Read Only

    Read and Edit

    120s
  • Q6

    As the Salesforce Administrator, you are supported by a small number of Super Users. You would like the Super Users to have edit access to all Accounts owned by the Western Sales Team. All of the Western Sales Team users are in the same role. Each Super User has a different role. What solution could you use to grant access? (Choose 2)

    Create a sharing rule based on public group and role AND Create a Super User profile

    Create a Super User profile AND Create a sharing rule based on profiles

    Create a Super User role AND Create a Super User public group

    Create a sharing rule based on profiles AND Create a Super User role

    120s
  • Q7

    Cloudy Computing has acquired a new company called Cloud Coders. Cloud Coders will migrate onto Cloudy Computing’s existing Salesforce instance. As the Administrator, you are developing Salesforce to accommodate these new users. Cloud Coders sales team must only see their own pricebook and should not see any other pricebooks. How can you set this up? (Choose 2)

    1.  Set the organisation-wide default sharing setting for Price Book to 'Read Only'

    2. Share each Price Book with users that should have visibility 

    1.  Share each Price Book with users that should have visibility

    2.  Set the organisation-wide default sharing setting for Price Book to ‘No Access’

    1.  Set the organisation-wide default sharing setting for Price Book to ‘View Only’

    2.  Share each Price Book with users that should have visibility

    1. Set the organisation-wide default sharing setting for Price Book to ‘Use’

    2. Share each Price Book with users that should have visibility

    120s
  • Q8

    Cloudy Computing would like to track Partners on Opportunities. Partners are stored in Salesforce as Accounts with the Type ‘Installation Partner’. As the Administrator, you have been asked to create a new field on the Opportunity that will allow users to select the relevant Partner Account. Users should not be able to select an Account that is not a Partner. How could you achieve this requirement? (Choose 2)

    1. Create a Master Detail field on the Opportunity

    2. Add a validation rule

    1. Create a Lookup field on the Opportunity

    2.  Add a Lookup Filter

    1. Add a Lookup Filter

    2. Edit the Search Layout

    1. Create a Lookup field on the Opportunity

    2.  Edit the Search Layout

    120s
  • Q9

    What are some reasons to freeze a user instead of deactivating? (Choose 3)

    1.  To prevent deletion of Accounts owned by user

    2.  User is the sole recipient of a Workflow email alert

    3.  To release a Salesforce license

    1. To prevent deletion of Accounts owned by user

    2. User is the sole recipient of a Workflow email alert

    3. User is a Customer Portal Administrator

    1.  User is the sole recipient of a Workflow email alert

    2. User is a Customer Portal Administrator

    3. User selected in custom hierarchy field

    1. User selected in custom hierarchy field

    2. To prevent deletion of Accounts owned by user

    3. To release a Salesforce license

    120s
  • Q10

    You are training your new Junior Salesforce Administrator. What features can you show them that control record sharing? (Choose 3)

    1.  Role Hierarchy

    2.  Organisation-Wide Defaults

    3.   Sharing Rules

    1. Profiles

    2. Permission Set Groups

    3.  Organisation-Wide Defaults

    1.  Permission Sets

    2. Role Hierarchy

    3.  Profiles

    1.  Profiles

    2. Permission Sets

    3. Sharing Rules

    120s
  • Q11

    Steve owns the Account record for Croft Communications. He has added Emma as a member of the Account Team. The organization-wide default for the Activity object is ‘Private’. Assuming Emma’s profile grants her the ability to edit activities, what is TRUE of Emma’s access to Steve’s activities related to Croft Communications?

    Emma has no access to Steve’s activities relating to Croft Communications

    Emma has read, edit, and delete access to Steve’s activities relating to Croft Communications

    Emma has read and edit access to Steve’s activities relating to Croft Communications

     Emma has read access to Steve’s activities relating to Croft Communications

    120s
  • Q12

    The marketing users at Cloudy Computing have been using the standard ‘Marketing User’ profile in Salesforce. You have created a new custom object called ‘Hotel Bookings’ that all marketing users should have access to. What should you do in this scenario?

    Create a permission set granting access to the object, assign it to relevant users

    Set access on the custom object to grant access to the users

    Clone the ‘Marketing User’ profile to create a new profile and grant relevant access to the object and assign to the marketing users

    Modify the ‘Marketing User’ profile to grant relevant access to the object

    120s
  • Q13

    Cloudy Computing would like to prevent additional record access to data owned or shared with subordinates in the hierarchy for Cases. What should you advise?

     ‘Grant Access Using Hierarchies’ cannot be disabled for Cases

     Disable ‘Grant Access Using Hierarchies’ for Cases

     Make Cases ‘Private’

    Make Case ‘Public Read Only’

    120s
  • Q14

    The Telemarketing team at Cloudy Computing would like to be able to work through a list of records and edit them as needed without needing to navigate away from the list. As the Administrator, what would you suggest they use?

     Split View

    Kanban View

    List View

    Call View

    120s
  • Q15

    Steve, from the Cloudy Computing Sales team, has locked himself out of Salesforce again! He needs immediate access. How could you support him? (Choose 2)

     Grant him login access via your account AND   Reset the password via his user record

     Unlock his account via the user record AND   Grant him login access via your account

    Reset the password via his user record AND  Unlock his account via the user record

     Reset the password via his user record AND Unfreeze his account

    120s

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