Question 1

The Eastern Sales Team should have read access to Opportunities owned by the Western Sales Team. The sales teams have different roles and the Opportunity OWD is currently set to Private. How could you achieve this requirement?

Accepted Answer

Create a sharing rule based on role

Answer

Create a sharing rule based on profile

Answer

Create a sharing rule based on public groups

Answer

Make the Opportunity OWD Public Read Only

Question 2

What are some examples of feature licenses? (Choose 3)

Accepted Answer

Marketing User, Knowledge User, Service Cloud User

Answer

Service Cloud User, Marketing User, Lightning User

Answer

Lightning User, Read Only User, Service Cloud User

Answer

Service Cloud User, Knowledge User, Lightning User

Question 3

What are some considerations of manual sharing? (Choose 3)

Accepted Answer

1. Is available in Classic and Lightning, 2. Must be enabled in Sharing Settings, 3. Will only appear if the organisation-wide default is Private or Public Read Only

Answer

1. Will only appear if the organisation-wide default is Private or Public Read Only, 2. Is available in Classic, 3. Is not available in Lightning

Answer

1. Is not available in Lightning, 2. Is available in Classic, 3. Must be enabled in Sharing Settings

Answer

1. Is not available in Lightning, 2. Is available in Classic, 3. Will only appear if the organisation-wide default is Private or Public Read Only

Question 4

What tasks can delegated administrators do to support the Salesforce Administrator? (Choose 3)

Accepted Answer

1. Manage custom objects, 2. Unlock and reset passwords for users in specific roles, 3. Create and edit users in specific roles

Answer

1. Manage custom objects, 2. Unlock and reset passwords for users in specific roles, 3. Create and edit users in specific profiles,

Answer

1. Create and edit users in specific roles, 2. Create and edit users in specific profiles, 3. Manage custom objects,

Answer

1. Create and edit users in specific profiles, 2. Unlock and reset passwords for users in specific roles, 3. Create and edit users in specific roles

Question 5

Steve, the VP of North American Sales, has a role that defines Opportunity access as ‘Users in this role can edit all opportunities associated with accounts that they own, regardless of who owns the opportunities’. However, his profile permissions for the Opportunity object are Read only, no Edit permissions. When Steve navigates to one of his subordinates’ Opportunities, what actions will be available to him?

Accepted Answer

Read Only

Answer

Read, Edit and Delete

Answer

Read, Create, Edit and Delete

Answer

Read and Edit

Question 6

As the Salesforce Administrator, you are supported by a small number of Super Users. You would like the Super Users to have edit access to all Accounts owned by the Western Sales Team. All of the Western Sales Team users are in the same role. Each Super User has a different role. What solution could you use to grant access? (Choose 2)

Accepted Answer

Create a sharing rule based on public group and role AND Create a Super User profile

Answer

Create a Super User profile AND Create a sharing rule based on profiles

Answer

Create a Super User role AND Create a Super User public group

Answer

Create a sharing rule based on profiles AND Create a Super User role

Question 7

Cloudy Computing has acquired a new company called Cloud Coders. Cloud Coders will migrate onto Cloudy Computing’s existing Salesforce instance. As the Administrator, you are developing Salesforce to accommodate these new users. Cloud Coders sales team must only see their own pricebook and should not see any other pricebooks. How can you set this up? (Choose 2)

Accepted Answer

1. Share each Price Book with users that should have visibility

2. Set the organisation-wide default sharing setting for Price Book to ‘No Access’

Answer

1. Set the organisation-wide default sharing setting for Price Book to 'Read Only'

2. Share each Price Book with users that should have visibility

Answer

1. Set the organisation-wide default sharing setting for Price Book to ‘View Only’

2. Share each Price Book with users that should have visibility

Answer

1. Set the organisation-wide default sharing setting for Price Book to ‘Use’

2. Share each Price Book with users that should have visibility

Question 8

Cloudy Computing would like to track Partners on Opportunities. Partners are stored in Salesforce as Accounts with the Type ‘Installation Partner’. As the Administrator, you have been asked to create a new field on the Opportunity that will allow users to select the relevant Partner Account. Users should not be able to select an Account that is not a Partner. How could you achieve this requirement? (Choose 2)

Accepted Answer

1. Create a Lookup field on the Opportunity

2. Add a Lookup Filter

Answer

1. Create a Master Detail field on the Opportunity

2. Add a validation rule

Answer

1. Add a Lookup Filter

2. Edit the Search Layout

Answer

1. Create a Lookup field on the Opportunity

2. Edit the Search Layout

Question 9

What are some reasons to freeze a user instead of deactivating? (Choose 3)

Accepted Answer

1. User is the sole recipient of a Workflow email alert

2. User is a Customer Portal Administrator

3. User selected in custom hierarchy field

Answer

1. To prevent deletion of Accounts owned by user

2. User is the sole recipient of a Workflow email alert

3. To release a Salesforce license

Answer

1. To prevent deletion of Accounts owned by user

2. User is the sole recipient of a Workflow email alert

3. User is a Customer Portal Administrator

Answer

1. User selected in custom hierarchy field

2. To prevent deletion of Accounts owned by user

3. To release a Salesforce license

Question 10

You are training your new Junior Salesforce Administrator. What features can you show them that control record sharing? (Choose 3)

Accepted Answer

1. Role Hierarchy

2. Organisation-Wide Defaults

3. Sharing Rules

Answer

1. Profiles

2. Permission Set Groups

3. Organisation-Wide Defaults

Answer

1. Permission Sets

2. Role Hierarchy

3. Profiles

Answer

1. Profiles

2. Permission Sets

3. Sharing Rules

Question 11

Steve owns the Account record for Croft Communications. He has added Emma as a member of the Account Team. The organization-wide default for the Activity object is ‘Private’. Assuming Emma’s profile grants her the ability to edit activities, what is TRUE of Emma’s access to Steve’s activities related to Croft Communications?

Accepted Answer

Emma has read access to Steve’s activities relating to Croft Communications

Answer

Emma has no access to Steve’s activities relating to Croft Communications

Answer

Emma has read, edit, and delete access to Steve’s activities relating to Croft Communications

Answer

Emma has read and edit access to Steve’s activities relating to Croft Communications

Question 12

The marketing users at Cloudy Computing have been using the standard ‘Marketing User’ profile in Salesforce. You have created a new custom object called ‘Hotel Bookings’ that all marketing users should have access to. What should you do in this scenario?

Accepted Answer

Clone the ‘Marketing User’ profile to create a new profile and grant relevant access to the object and assign to the marketing users

Answer

Create a permission set granting access to the object, assign it to relevant users

Answer

Set access on the custom object to grant access to the users

Answer

Modify the ‘Marketing User’ profile to grant relevant access to the object

Question 13

Cloudy Computing would like to prevent additional record access to data owned or shared with subordinates in the hierarchy for Cases. What should you advise?

Accepted Answer

‘Grant Access Using Hierarchies’ cannot be disabled for Cases

Answer

Disable ‘Grant Access Using Hierarchies’ for Cases

Answer

Make Cases ‘Private’

Answer

Make Case ‘Public Read Only’

Question 14

The Telemarketing team at Cloudy Computing would like to be able to work through a list of records and edit them as needed without needing to navigate away from the list. As the Administrator, what would you suggest they use?

Accepted Answer

Split View

Answer

Kanban View

Answer

List View

Answer

Call View

Question 15

Steve, from the Cloudy Computing Sales team, has locked himself out of Salesforce again! He needs immediate access. How could you support him? (Choose 2)

Accepted Answer

Reset the password via his user record AND Unlock his account via the user record

Answer

Grant him login access via your account AND Reset the password via his user record

Answer

Unlock his account via the user record AND Grant him login access via your account

Answer

Reset the password via his user record AND Unfreeze his account

Question 16

You would like to transfer several Opportunity records to Ash, however Ash does not have Read access to the Opportunity object. What is TRUE in this scenario?

Accepted Answer

Opportunities cannot be transferred to Ash

Answer

Opportunities can be transferred to Ash and he will be able to view them as long as he has a role defined in the role hierarchy

Answer

Opportunities can be transferred to Ash and he will not be able to view them

Answer

Opportunities can be transferred to Ash and he will be able to view them

Question 17

The organisation-wide default for the Account object is set to ‘Public Read/Write’. Zoe’s profile has ‘Read’ permission for the Account object. What is true in this scenario?

Accepted Answer

Zoe will have Read access to Accounts

Answer

Zoe will have Create, Read and Edit access to Accounts

Answer

Zoe will have Create, Read, Edit and Delete access to Accounts

Answer

Zoe will have Create, Read and Edit access to Accounts

Question 18

After some consideration, it has been decided that the Eastern Sales Team and Western Sales Team should both have read access to each other’s Opportunities. The sales teams have different roles and the Opportunity OWD is currently set to Private. How could you achieve this requirement?

Accepted Answer

Create two sharing rules based on role

Answer

Create a two sharing rules based on profile

Answer

Create a single sharing rule based on role

Answer

Make the Opportunity OWD Public Read Only

Question 19

Cloudy Computing uses Salesforce for Sales, Service and Marketing teams. Each team would like to see different information on their Lightning homepage. When creating and assigning multiple Lightning homepages, what must the Administrator consider? (Choose 3)

Accepted Answer

1. A homepage can be assigned to an App

2. A homepage can be assigned as the org default

3. A homepage can be assigned to an App and Profile combination

Answer

1. A homepage can be assigned as the org default

2. A homepage can be assigned to a Public Group

3. A homepage can be assigned to an App and Profile combination

Answer

1. A homepage can be assigned to a Role

2. A homepage can be assigned to an App

3. A homepage can be assigned as the org default

Answer

1. A homepage can be assigned to a Public Group

2. A homepage can be assigned to a Role

3. A homepage can be assigned to an App

Question 20

Emma and Steve are both assigned a custom Sales Team profile that enables create, read and edit on Accounts. As a Manager, Steve should also be allowed to delete Accounts. How can this be achieved?

Accepted Answer

Create a new permission set and assign to Steve

Answer

Create a new custom profile for Steve

Answer

Create a new permission set and assign to Emma

Answer

Set up roles and ensure Steve is in a role higher than Emma

Question 21

What are some features of the Salesforce Security Health Check? (Choose 3)

Accepted Answer

1. Security setting risk status including ‘Critical’ and ‘Compliant’

2. High, medium and low risk security categories

3. Summary score and grade

Answer

1. High, medium and low risk security categories

2. Next best actions

3. Security setting risk status including ‘Critical’ and ‘Compliant’

Answer

1. High, medium and low risk security categories

2. Next best actions

3. Einstein health check score

Answer

1. Summary score and grade

2. Next best actions

3. Einstein health check score

Question 22

If the org-wide default for Opportunities is ‘Public Read/Write’, what feature in Salesforce is needed to restrict access to the object?

Accepted Answer

Profile

Answer

Role Hierarchy

Answer

Page Layout

Answer

Record Type

Question 23

Cloudy Computing is increasing the security of their Salesforce org and have decided they do not want the Telemarketing team to be able to log in to Salesforce from home. As the Administrator, how can you achieve this requirement?

Accepted Answer

Create Login IP Ranges for the Telemarketing profile

Answer

Create Trusted IP Ranges

Answer

Create Login IP Ranges for the Telemarketing role

Answer

Create Login IP Ranges for all profiles

Question 24

At Cloudy Computing, the Lead object organisation wide default is set to private. Occasionally, members of the sales team need to grant read access to specific Lead records with other Salesforce users. What would be the most appropriate way to grant read access to Lead records in this scenario?

Accepted Answer

Manually share record

Answer

Create a public group and sharing rule

Answer

Create a sharing rule

Answer

Change the record owner

Question 25

Steve used to be the record owner of Edge Communications. He manually shared the record with multiple users. Ownership of Edge Communications has now been transferred to Laura. What will be the status of any manual shares made by Steve?

Accepted Answer

Manual shares made by Steve will be deleted

Answer

Steve will have the option to retain manual shares when he transfers the record

Answer

The Administrator can enable the option to retain manual shares in the event of record ownership change

Answer

Manual shares made by Steve will automatically remain

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