
Screening Day 1 Quiz
Quiz by Hannah Jane Sanchez
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
When creating a case, what is the default type of the case?
What is the default priority level of a case?
You use this case reason if an article is available in the knowledgebase.
What is the case reason for an Out-of-Network that has exceeded the 5 business day timeframe?
What is the case reason if the issue is resolved with the Clearing of Cached Files and Cookies or PC Checklist? (Basic troubleshooting)
When do we use Referred to Frontline Support as a case reason?
When the issue is about Errors on the Scorecard, your Support Classification should be:
Leasingdesk Screening> Scorecard> Error
When creating a contact, what are the important pieces of information that you need?
Open your Salesforce and locate the article that would help the client re-screen the applicant's incorrect information entered in Onesite.
Open your Salesforce and locate the article that would help the client for the Error: City or State mispelled in the New Onesite.