
Screening Day 2 Quiz
Quiz by Hannah Jane Sanchez
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
What do you call the tool that allows you to change from one application to another.
True or False:
When adjusting a priority of a case, make sure to provide the reason and a work around to explain to the client why the priority needs to be lowered.
This priority level involves problems that cause crashes or a problem that severely hinders the use of the product so that the site is not operational and there is no workaround.
This is a tool that allows you to replicate the client's issues in the unified platform.
This is the knowledgebase tool in the unified platform that can help our clients with any product related questions.
Tool that will help us do a screenshare with our clients on-set of the call.
Tool that allows us to view an Applicant's application and results.
Tool that allows us to do outbound calls and receive inbound calls.
Tool that we use to record and store data such as client information and property details to record transactions.
Tool that records calls and screen recordings that we utilize to monitor quality assurance.