It can be anything that interferes with the communication process.

The person to whom the message is intended to.

It is the immediate form in which message is transmitted.

It is the person who initiates the communication.

It is how the receiver understood the information he received.

The act of judging the cultures of others on the basis of what is acceptable in the culture of one communicator

A language that is specific to a profession

Affects written communication more than oral communication.

The act of judging what someone has to say even before they speak.

Unclear messages due to vague and ambiguous sentences.

No matter what form of communication you intend to use or which communication pathway you use, always remember that the key to a good communication is _______

A process where the message is packaged, channeled, and conveyed by a sender to a receiver through a certain medium.

It is personal background of the communicators or the background of a communicative situation that may affect the transmission of message.

Words, phrases, and clauses used to provide description providing more specific details.

Words that does not appear alone because it should always be used with another word or words called its object.

A noun that refers to a group of entities that may be considered either as individuals or as one larger entity

Several customers ___ ordering the bed covers upon receiving the voucher code.

The client and the customer service representative ___ still having a conversation.

No one ___ allowed to keep the customer waiting on the line.

Neither the seller nor the buyer ___ the receipt.

Mathematics ____ a challenging subject for many.

Five dollars are way too much to pay for something like that.

Either the bear or the walrus is the centerpiece of the circus.

The members of the team are going to celebrate tomorrow.

Few is there when you need them.

The spoken sounds of vowels, consonants, and combinations.

A combination of three main components: intonation, liaisons, pronunciation.

This requires you to use a lot of facial muscles to produce it.

A very reduced sound that you don't need to move your face at all. You only need to move the back of your tongue and your throat. These sounds are very different from most other languages.

When engaged in a telephone conversation with a customer, you must give him/her your undivided attention. Clicking your pen or communicating with your coworker will not help you understand the concerns of your customer.

Always remember to be polite and understanding when listening. Criticizing the other party’s ideas will not help. Acknowledge his/her concerns and assert you opinions politely. More so, be honest in your responses.

Interrupting will only lead to frustration. Let the customer finish his statement before you comment or clarify.

Restating what you heard and asking questions for clarification are forms of feedback. You can say “What I’m hearing is” or “Let me just repeat that” to restate, while statements such as “Is this what you mean?” will help you clarify what you have heard.

Since you cannot give your occasional nod or smile to your customer on the other end of the telephone conversation, your small verbal comments such as ‘yes’ or ‘uh huh’ will assure them that you are listening.

It is an unconscious process. It is the act of perceiving sound using the ear.

It is a conscious process that requires concentration so that one can process the meaning of the words and sentences.

It is a collection of sentences about a single topic.

This states the main topic of the paragraph. It may occur anywhere in the paragraph: beginning, middle or end.

These are sentences that expound the idea presented on the topic sentence. They form the body of the paragraph.

This signals the end of the paragraph and leaves the reader with important points to remember, but is often unnecessary. It may also summarize the ideas presented in the paragraph.

Refers to “oneness” of ideas included in the paragraph. This means that all sentences in the paragraph must discuss one topic or idea.

This is also called the “order of time”. Organizing ideas using this principle will require one to arrange items or events in the order in which they occur.

In this pattern, the items are arranged or described based on their physical position or relationships.

This pattern is also called the order of importance. In this pattern, items are arranged from least important to the most important.

It is one important aspect in written English. It is the system of signs and symbols that shows how a sentence should be read.

Use a ______ to end a statement.

Use a _______ if you want to pause before proceeding.

Use _________ to show emphasis or intense.

Use a ________ to form compound words or join word units.

It is used to separate clauses or phrases that are related and receive equal emphasis.