
Soft Skills & Phone Etiquette | TR Assessment
Quiz by Bola Habshy
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
A business owner calls. She speaks very fast. She says, "I am very busy. Tell me quickly what you have."
What is the best way to speak to her?
A business owner is sad because the land he wants its min is 5000m2 . He says, "I guess your company is only for big businesses."
What is the best thing to say to him?
An angry woman calls. She is angry because no one from the sales team called her. She is speaking loudly and does not let you talk.
What is the best way to handle her?
A client is not sure which project to choose. After you explain, he is quiet and says, "I still don't know..."
How can you help him?
A client is speaking, but it is hard to understand him. You ask him to repeat two times, and he is not happy.
What is the best thing to do?
A happy client is ready for the next step. He says, "Great! So the sales team will call me tomorrow morning to sign papers." You know the call might be later and signing papers is not the next step.
What is the clearest and most polite thing to say?
Select the correct Soft Skills Error ReasonÂ
Select the correct Soft Skills Error ReasonÂ
Select the correct Soft Skills Reason
Select Correct Soft Skills Reason
Select the Correct Soft Skills error reasonÂ
Select the Correct Soft Skills Error Reason
Use the Correct Soft Skills Error Reason
Select the Correct Soft Skills Error Reason
Select the Correct Agent ReasonsÂ