Question 1

Ketentuan Internal yang mengatur pengaduan nasabah adalah

Accepted Answer

KK.9-K Tanggal 29 November 2023

Answer

KK.9-H Tanggal 29 November 2023

Answer

KK.9-K Tanggal 9 November 2023

Answer

KK.9-H Tanggal 9 November 2023

Question 2

Dibawah ini merupakan sumber masuknya pengaduan nasabah melalui SPN, kecuali

Accepted Answer

Telp Direksi

Answer

Surat Bilateral

Answer

Instagram

Answer

Walk In

Question 3

Ada berapa kategori pengaduan berdasarkan Bank Indonesia?

Accepted Answer

5

Answer

8

Answer

6

Answer

7

Question 4

Apa saja kategori jenis pengaduan

Accepted Answer

Transaksional dan Non Transaksional

Answer

Hukum dan Non Hukum

Answer

Transaksional dan Hukum

Answer

Non Transaksional dan Non Hukum

Question 5

Berapa jumlah personal CHC include Kadep?

Accepted Answer

8

Answer

6

Answer

7

Answer

9

Question 6

Berdasarkan POJK No 22 Tahun 2023, berapa lama Bank menindaklanjuti pengaduan yang masuk?

Accepted Answer

10 hari kerja

Answer

10 hari kalender

Answer

20 hari kalender

Answer

20 hari kerja

Question 7

Unit mana yang melakukan monitoring di CHC?

Accepted Answer

Customer Resolution and Monitoring Officer

Answer

Customer Resolution Compliant Officer

Answer

Lending Handling Compliant Officer

Answer

Funding Handling Compliant Officer

Question 8

Apa kepanjangan dari APPK?

Accepted Answer

Aplikasi Portal Perlindungan Konsumen

Answer

Aplikasi Perlindungan Portal Konsumen

Answer

Aplikasi Pengaduan Perlindungan Konsumen

Answer

Aplikasi Portal Pengaduan Konsumen

Question 9

LAPS SJK berada dibawah

Accepted Answer

Otoritas Jasa Keuangan

Answer

Bank Indonesia

Answer

Kementrian BUMN

Answer

Ombudsman RI

Question 10

Siapa nama lengkap Mas Wiku?

Accepted Answer

Nicolaus Wiku Dewanto

Answer

Wiku Nicolaus Dewanto

Answer

Nicolas Saputra

Answer

Nicolaus Wiku Dewantoro

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