Question 1

The balance due of a resident account is already zero, but the resident is still showing up when generating the delinquent and prepaid report.

Accepted Answer

This happens when payments were not correctly applied to charges.

Answer

The payment or charged has the incorrect amount

Answer

The payment was applied to the incorrect ledger

Question 2

What could be a reason that the "Move to Deposit Ledger" option is not showing when trying to move a payment to the deposit ledger in OneSite?

Accepted Answer

The payment was completely distributed to charges from the resident ledger.

Answer

The required deposit is not set up on the deposit ledger.

Answer

The payment was posted in a prior fiscal period.

Question 3

Why does the prospect's online payment not showing in the ledger?

Accepted Answer

May be due to the payment being stored in a Miscellaneous Income account until the prospect is processed as an applicant.

Answer

The prospect was tagged as Lost

Answer

The prospect did not complete the application online.

Question 4

Why does the resident/former resident have an incorrect ledger balance?

Accepted Answer

This is due to a missing scheduled billing or incorrect transactions.

Answer

The Move in was not completed

Answer

The FAS was still open

Question 5

I posted a payment on a different account. How can I fix this?

Accepted Answer

RGo to the Navigation Menu >Select Residents>Locate and click View next to the resident's name>Go to the Ledger tab>Switch to the Deposits ledger>Locate the payment that was posted incorrectly>Click View next to the payment>Click Edit and then click Change Account>Search for the correct ledger you would like to move the payment to and click Select> Click Post.

Answer

Go to the Navigation Menu>Select Residents>Click on Renewals>Select the resident whose lease you want to renew>Click on Generate Renewal.

Answer

Go to the Navigation Menu>Select Reports, SDE, & Tasks>Click on SDE. Choose Reports> Click on Generate.

Question 6

How to move a payment from the Resident Ledger to the Deposit Ledger.

Accepted Answer

You can fix this by Using the Move to Deposit Ledger Button

Answer

You can reverse the Required deposit

Answer

You can fix this by Reversing the full amount in Resident Ledger and post to the Deposit ledger.

Question 7

I have deposits still due in red after posting payments.

Accepted Answer

The deposit payments are not posted on the deposit ledger.

Answer

Change the transaction code from Payment (PMT) to Deposit (DEP).

Answer

Reverse the Required Deposit

Question 8

Why am I seeing duplicate transactions in the resident ledger?

Accepted Answer

This occurs when the same transaction is entered more than once, leading to discrepancies in the ledger balance.

Answer

Reverse the charge and repost the payment.

Answer

Check if the resident made multiple payments in the ledger.

Question 9

What should be done when a rent charge posted on the ledger is incorrect?

Accepted Answer

Reverse the incorrect charge on the ledger, then post the correct charge by updating scheduled billing.

Answer

Reopen and close the FAS.

Answer

Change the transaction code from Payment (PMT) to Deposit (DEP).

Question 10

I already posted the payment, but why is the resident still showing a balance?

Accepted Answer

Payments that have been received but not properly applied to the correct charges or accounts.

Answer

Check for Multiple Sub Journals

Answer

Miscellaneous Income Ledger shows Prepaid or Delinquent Balance

Related quizzes

Related quizzes