Question 1

As part of your home preparation, you need to check: Hospitality Manual Business, Menu Card, CPG, Beverage list, Z card, Service Updates, ELP &GLP.

Accepted Answer

true

Answer

false

Question 2

What items can you find in the Food Stores Container?

Question 3

Items you can find in the galley Amenities Container

Question 4

As part of ground cabin preparation you need to : Check Cabin | Seat Readiness, Check Lavatory Readiness, Prepare Guest Items (Amenity Kits | Menu Cards | Bottles of Water) & Spray the Cabin.

Accepted Answer

true

Answer

false

Question 5

How do you prepare the Lavatories on ground ?

Accepted Answer

Check lavatory cleanliness (floor | mirror | surfaces), V-Shape for the toilet paper and paper towels, Lavatory sprayed with Fresh & Clean, Hand cream placed in the correct stowage with the logo facing the guests, the plastic seal removed, and the pump dispenser unlocked.

Answer

Hand cream placed in the correct stowage , V-Shape for the toilet paper, Sanitizer & facial spray in correct stowage logo facing .

Question 6

How often do you need to refresh and restock the lavatory during the flight

Accepted Answer

Inflight the lavatory needs to be refreshed and restocked after each guest

Answer

Every 15 Min

Answer

Whenever it is dirty or messy

Question 7

What are the guest items on an ULH flight

Accepted Answer

Armani Amenity Kit, Menu Card, Linstol noise cancellation headsets, 500ml bottle of water, Slippers, Loungewear.

Answer

Aqua Di Parma Amenity kit ,Headsets,500ml bottle of water, Slippers, Loungewear.

Question 8

We offer Amenity Kits , Menu Cards , Headsets & Water on a leather tray HOWEVER slippers and loungewear must be placed on the seat prior to boarding, if the guest load is less than 50%

Accepted Answer

false

Answer

true

Question 9

What is the contents of Giorgio Armani x Etihad Amenity Kit on a LHR flight?

Accepted Answer

ESPA skincare items: 10 ml Spa facial mist, 20 ml Hand cream, 5 ml lip Treatment, Premium Eye mask, Earplugs & Travel dental kit

Answer

ESPA Hand cream, Premium eye mask & Travel dental kit only

Question 10

At what stages of the flight will guests be offered a hand towel & what is the temperature?

Accepted Answer

During welcome service we offer hot or cold towels depending on the cabin temperature & Prior to TOD we always offer a hot towel, unless the guest requests a cold towel

Answer

Duringwelcome service, after the meal service (if serving full meal) & at top of decent. Towels have to be served always hot.

Question 11

ON LH, ULH flights, you offer slippers on ground. If unable to be completed on ground, you will offer them immediately after take off. The triangles refer to the different sizes available.

Accepted Answer

true

Answer

false

Question 12

During which hospitality touchpoint do you offer assistance with seat features? Link the correct answers

Question 13

On B787, if you are operating a LH | ULH flight, what items would you introduce to your guests as part of the seat familiarization?

Accepted Answer

Headset socket location, Media center, SCU, QAB, Lighting functions, Massage functions, Privacy screen, Magazine rack/library and safety card, Access to water bottle, On LH/ULH flights introduce the mattress and explain/offer assistance how it can be installed on the seat.

Answer

You only need to introduce the personal stowage, Amenity kit & QAB. You can introduce the other functions during HTP "Make Yourself at Home".

Question 14

You have a full guest load on your LH flight, what will you prepare and ensure for seat readiness on the Business Studio seat? Check ✔ the correct answers

Question 15

What are the ingredients of Gahwah?

Accepted Answer

Dark roasted coffee, Rose Water, Cardamon , Saffron

Answer

Medium roasted coffee, Rose water, Star Anise and Cardamon

Question 16

What items need to be provided to the flight deck crew on ground ?

Accepted Answer

1.5l water bottle ,Both types of cleaning wipes for each flight deck crew member, Duty free bags ,Snack and sandwich selection, Drink choice (time permitting) .

Answer

1.5l water bottle ,Both types of cleaning wipes for each flight deck crew member ,Duty free bag (one per flight deck crew member), Drinks & Sandwiches will be offered after take off.

Question 17

What are the welcome drinks that are offered in Business Class out of Abu Dhabi?

Accepted Answer

Still water, Fresh Orange Juice, Signature Lemon & Mint Juice, Champagne (by name),Prosecco (presented as sparkling wine) replacing the Champagne only on outbound flights to CDG, JFK, LHR, ZRH & GVA .

Answer

Still water, Fresh Orange Juice, Carrot juice and Champagne (by name)

Question 18

What are the 3 green teas that are available in Business Class? Check ✔ the correct answers

Question 19

A guest wants you to hang their jacket, you need to confirm that all personal and valuable items are removed from the jacket. Use a coat hanger tag and write the seat number on it. Hang the jacket in the closet on a wooden hanger.

Accepted Answer

true

Answer

false

Question 20

What are the different cutlery pieces available in Business Class ?

Accepted Answer

Fork, Knife, Spoon, Tea Spoon, Stirrer & Espresso Stirrer

Answer

Large Fork, Small Fork , Knife, Large Spoon, Small Spoon, Stirrers

Question 21

What are the different glassware items available in Business Class? Check ✔ the correct answers

Question 22

How would you describe a Macchiato to your guest?

Accepted Answer

A single or double espresso that is topped with a dollop of milk foam

Answer

A single espresso that is topped with 5 spoons of milk foam and chocolate powder

Question 23

How do you serve drinks to the flight deck?

Accepted Answer

Use cold beverage cups to serve cold drinks. One drink to be served at a time. Never serve a drink form a meal tray or serving tray

Answer

Glassware is allowed to be used inside the flight deck. Up to 2 drinks can be served at a time. Serve drinks using a tray only from the inboard side of the center console

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