Question 1

What type of pastries do we offer in Business Class as part of FB service?

Accepted Answer

Butter Croissant, Oats & Cranberry Muffin, Pain au Raisin

Answer

Cheese Croissant, Rasbery Muffin, Pain au chocolat

Question 2

What types of cereal available in Business Class? Check ✔ the correct answers

Question 3

Which questions do you need to ask when a guest wants to have cereal?

Accepted Answer

What type of cereals, cold/hot I full cream/low fat milk, sugar - Brown or white

Answer

What type of cereals, Cold/Hot milk

Question 4

Arrange the service steps when serving Cereal in order

Question 5

What is the setup for Americano coffee and Cognac?

Accepted Answer

Mug with1 shot of Espresso and hot water, ramekin with chocolate, milk jug with low/full fat (hot/cold milk), premium napkin, stirrer, Brown or white sugar (depending on guest preference), brandy glass with 1/4cognac poured in the galley

Answer

Mug with brewed coffee mixed with ¼ cognac, ramekin with chocolate, milk jug with low/full fat (hot/cold milk), premium napkin, stirrer, Brown or white sugar (depending on guest preference)

Question 6

Types of preserve we offer in Business Class are mixed berries & peach Jam

Accepted Answer

false

Answer

true

Question 7

What is the set up when serving an AD Steak Sandwich with mustard and water?

Accepted Answer

Lay the linen on the dining table, Place Large tray with the following: Glass with requested drink, Tumbler with requested water, Cutlery roll with one knife and one fork, Signature plate with fruits

Answer

Lay the linen on the dining table, Place on the dining table in sequence the following: Tumbler with requested water, Glass with requested drink, Cutlery roll with one knife and one fork, Signature plate with fruits

Question 8

What is the setup for serving ice-cream between services?

Accepted Answer

Lay the linen on the dining table, Place Large tray with the following: Glass with requested drink, Tumbler with requested water, Cutlery roll with one knife and one fork, Appetizer plate with premium napkin and side bowl on top, Spoon placed next to cutlery roll

Answer

Lay the linen on the dining table, Place on the dining table in sequence the following: Tumbler with requested water, Glass with requested drink, Side bowl with request ice-cream

Question 9

What is the time frame for offering and serving last drinks | A la minute?

Accepted Answer

10 minutes prior and up to TOD

Answer

Only if the guest asks, we can serve up to10 min to arrival

Answer

30 min prior TOD

Question 10

You should complete clearance of all service equipment until 10 minutes after TOD

Accepted Answer

true

Answer

false

Question 11

What service elements are part of the Shukran Hospitality Touchpoint? Check ✔ the correct answers

Question 12

Match the items that need to be collected as part of your post disembarkation checklist, with the correct placement :

Question 13

Allocate the procedure of alcoholic beverages for both Outstation and AUH:

Question 14

If the guest asks for Bread last minute you can warm it up in the microwave

Accepted Answer

false

Answer

true

Question 15

For which hot beverage should you preheat the mug |latte glass?

Accepted Answer

The mug| latte glass needs to be preheated for all hot beverages

Answer

Only if you are serving cappuccino or latte

Question 16

What is the best way to preheat the mug | latte glass?

Accepted Answer

The best way to preheat the mug | latte glass is by filling the equipment with hot water

Answer

In the microwave or in the oven for 5 min

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