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HKS_Chap 4 & 5

Quiz by GOH YONG ENG

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15 questions
Show answers
  • Q1
    Upon receiving a phone report on maintenance defects, the Hsk Coordinator records records in the Hsk Log Book, the room no., name of the person, description of repairs and the
    frequency of repair reported.
    what causes the repairs.
    time of report.
    day of report.
    30s
  • Q2
    Lost & found valuables are handed over to the police after
    9 months
    2 months
    12 months
    6 months
    30s
  • Q3
    Lost and Found perishables are
    handed to founder after 3 days
    handed to founder after 14 days
    discarded after 7 days
    discarded after 14 days
    30s
  • Q4
    Staff with L&F item handed over to them after 3 months are to need to be authorised to remove the item from the hotel with a _________
    employee parcel pass
    30s
  • Q5
    Mattresses are turned every
    4 months
    3 months
    2 months
    5 months
    30s
  • Q6
    To avoid double job, Room Attendants turn mattress whenever
    a bed needs to be made up.
    a guest is not in the room.
    a room is VC.
    a room is blocked under OS.
    30s
  • Q7
    When an occupied room is DND at 10am,
    call the guest to check at 2pm.
    record down in the RA report and come back later.
    ring the door bell at 2pm.
    leave a note under the door.
    30s
  • Q8
    Upon entering an occupied room with DND, look out for _________ and __________.
    skipper & guest that may need help.
    30s
  • Q9
    When someone entered an occupied guest room that u are inspecting, ask you for direction to a place, you should
    escort the person out of the room before answering his question.
    30s
  • Q10
    An example of crash program is
    toilet descaling
    shampoo carpet
    polish metal & fittings
    machine scrub toilet floor
    30s
  • Q11
    Periodic cleaning program is monitored over a
    6 months
    1 year
    8 months
    2 years
    30s
  • Q12
    Light diffuser cleaning is under
    periodic program
    crash program
    30s
  • Q13
    Which of the following are not factors to consider when planning duty roster?
    Renovations
    Medical Leaves
    Calendar of events
    Training Days
    30s
  • Q14
    Which of the following is hotel back of the house area?
    Carpark
    Hotel Staircase
    Guestroom corridors
    Reservation office
    30s
  • Q15
    Which of the following information is NOT found on the Guestroom Inspection Checklist?
    Number of guests stayed in the room.
    Room Status
    Date of Inspection
    Name of Rm Attendant whom have serviced the room.
    30s

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