Question 1

What is CRM?

Accepted Answer

An acronym for Customer Relationship Management. It's a technology-driven approach that helps businesses manage customer interactions, aiming to improve relationships and drive business growth.

Answer

This is like a self-help guide for our support team

Answer

Is a company that handles the day-to-day operations and maintenance of real estate properties on behalf of the property owners.

Question 2

This is a document or digital form that collects essential information about a potential tenant or homebuyer who visits a property.

Accepted Answer

Guest Card

Answer

Prospect

Answer

CRM

Question 3

This is considered an event in Knock wherein prospective tenants or buyers to physically explore a property and its amenities.

Accepted Answer

Tours/Visit

Answer

Sync

Answer

Integrate

Question 4

Who serves as an account representative and works closely with customers once they are on the platform?

Accepted Answer

CSM

Answer

Product Team

Answer

Sales

Question 5

This is to form, coordinate, or blend into a functioning or unified whole.

Accepted Answer

Integrate

Answer

PMS

Answer

Sync

Question 6

Among the following options, which one does not qualify as a benefit of CRM?

Accepted Answer

Can help cut business costs by eliminating expensive errors.

Answer

The ability to provide personalized and timely interactions with customers.

Answer

Allows for better sales pipeline management, ensuring opportunities don't fall through the cracks.

Answer

Provide a centralized hub of customer information, making it easier for customer service representatives to access relevant data and respond promptly to inquiries or issues.

Question 7

Tier 1 specialist Alex received a ticket to edit a password for an agent on-site. What are the steps Alex should follow to complete this request?

Accepted Answer

Refer him to the System Administrator or regional leadership for any user management requests

Answer

Properties tab - Select property - Settings - Save

Answer

Users tab - Select Leasing Team - Edit User - Change password

Answer

Properties tab - Select Property - Leasing - Save

Question 8

What information is not available to view on the Sources Tab?

Accepted Answer

Unit Pricing

Answer

Ability to edit sources

Answer

Tracking information for marketing

Answer

Resident Destination number

Question 9

True or False: The Facebook integration is with Facebook Messenger and populates a new prospect with Knock automatically.

Accepted Answer

True

Answer

False

Question 10

Before making any changes to the Sources tab or Users tab, which document should we reference first?

Accepted Answer

Customer Specific Preferences

Answer

Salesforce

Answer

Customer Success Manager (CSM)

Related quizzes

Related quizzes