
LU2 Theme 2: Knowledge Management Solutions
Quiz by Mr. Zulu
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There are four main knowledge management processes, and each process comprises two sub-processes:
How to Implement Knowledge Management in 8 Steps? Link the steps to their definitions
Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organizational objectives by making the best use of knowledge.
Knowledge management is the conscious process of defining, structuring, retaining, and sharing the knowledge and experience of employees within an organization.
Taking advantage of all the expertise within an organization is not a great way to maximize its potential.
___________ is knowledge and information that can be easily codified and taught, such as how to change the toner in a printer and mathematical equations.
_____________ is knowledge that explains how best to implement explicit knowledge. For example, consider discussing a task with an experienced co-worker. They may provide explicit steps detailing how to complete the job. But they may also use their understanding of the situation to consider different options and decide the best approach for your given circumstances. The experienced employee utilizes and shares their implicit knowledge to improve how the team operates.
______________ is knowledge gained through experience. Therefore, it is more intuitive and less easy to share with others. Examples of tacit knowledge are “know-hows”, innovative thinking, and understanding body language.
Link the five steps involved in implementing knowledge management in an organization to their relevant definitions.