Question 1

If no JE menu sync is appearing at all, what to check?

Accepted Answer

Integration isn't toggled on

Answer

Virtual branch doesn't have a destination branch

Answer

Menu Sync Enabled isn't toggled on

Answer

JE Menu doesn't have a channel

Question 2

What is 'Error 403 Forbidden'?

Accepted Answer

Menu Sync Enabled isn't toggled on

Answer

Restaurant is Inactive on Partner Centre

Answer

Food Hygiene not setup correctly on Partner Centre

Answer

Menu Card ID's missing from database

Question 3

What is 'api calls for this menu update have exceeded the RPS limit'?

Accepted Answer

Too many menu sync attempts

Answer

Menu has overlapping opening times

Answer

Menu has too many products

Answer

Menu has too many sections

Question 4

What is 'cover photo url is missing'?

Accepted Answer

Menu doesn't have a picture saved

Answer

Images are in wrong format

Answer

Images are too large

Answer

No product has a saved picture

Question 5

What is 'default price exceeds max value of 30000'?

Accepted Answer

A product has a price of more than £300

Answer

Too many products in the menu

Answer

Add-on rules are incorrectly setup

Answer

Menu hasn't been synced in 2 weeks +

Question 6

What is 'missing_availability_id_for'?

Accepted Answer

Menu Card ID's missing from database

Answer

Add-on group is missing ID number

Answer

Opening hours missing from menu

Answer

Specific product missing ID number

Question 7

What is 'bundle_group_optional_choice_for_group_'?

Accepted Answer

Optional Choice is ticked on a bundle product

Answer

Add-on group setup incorrectly

Answer

Product has too many variants

Answer

Product has no image

Question 8

What is 'unauthorized'?

Accepted Answer

UE haven't activated the restaurant

Answer

Integration not activated in our database

Answer

A product has a very long description

Answer

Integration isn't toggled on

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