Midquarter Test #1
Quiz by John Bartucz (Mr. B)
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45 questions
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- Q1What should you do before moving any electrical equipmentRemove the power supplyPut on an anti-static wrist bandPower off and disconnect the power cordWear goggles120s
- Q2You just received a memory stick in an antistatic bag. What should you do?Take it out and put it on top of the bagTake it out and put it on an anti-static matClip an anti-static band to itLeave the memory in the bag until you are ready to use it120s
- Q3What should you do with old batteries?Dump them in the trashSend them back to the manufacturerKeep a "battery box" in the office and take it to recycling once a yearTake them to a recycling center in a timely manner120s
- Q4A user is getting angry and starts swearing at you. What should you do?Hang upTell them to calm downSwear back at themSay "it sounds like you are very frustrated. I'll get a manager to help you."120s
- Q5Someone in the office is emailing inappropriate pictures to their colleagues. What should you do?Give the person a warningDocument the email and report it to a managerForward the emailsPublicly confront the person120s
- Q6Which of the following is a document that defines what action can be taken on data and resources at a company?Chain of CustodyMSDSAcceptable Use PolicyUser Manual120s
- Q7When you are explaining something technical to a customer which of the following is the *best* technique to confirm that the customer is following your explanation?As you explain, pause and wait for confirmation by asking questions like "Does that make sense?"Print out articles for them to read while you speak.Talk quickly so they don't get bored.After the explanation, give them a quiz120s
- Q8When a customer is explaining their issue, what is the *first* and most important thing you must do?Allow the customer to explain their issue without interrupting themExplain how they are wrongNod your headSympathize120s
- Q9Which of these is NOT a responsibility of the Operating System?Interfacing with hardwareConnecting to a networkProviding a user interfaceChoosing which device to boot from120s
- Q10What is the correct chronological order from oldest to newest?Users re-arrange answers into correct orderJumble120s
- Q11What is the benefit of using 64-bit software?Bigger hard drivesUses less powerAllows the OS and programs to access more memoryFaster120s
- Q12If an old app will not run on Windows 7 despite many attemps, which tool is an already-included fully-licensed copy of Windows XP running in a virtual environment?Administrative ToolsCompatibility ModeWindows XP ModeVirtual PC120s
- Q13Which feature provides file browsing on a Mac?FinderLauncherKeychainNotepad120s
- Q14Where are the system settings adjusted in MacOS?System PreferencesFinderControl PanelSystem Administrator Settings120s
- Q15Where are the system settings adjusted in WindowsSystem PreferencesControl PanelSystem Administrator SettingsExplorer120s