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Q 1/45
Score 0
What should you do before moving any electrical equipment
120
Remove the power supply
Put on an anti-static wrist band
Power off and disconnect the power cord
Wear goggles
Q 2/45
Score 0
You just received a memory stick in an antistatic bag. What should you do?
120
Take it out and put it on top of the bag
Take it out and put it on an anti-static mat
Clip an anti-static band to it
Leave the memory in the bag until you are ready to use it
45 questions
Q.
What should you do before moving any electrical equipment
1
120 sec
Q.
You just received a memory stick in an antistatic bag. What should you do?
2
120 sec
Q.
What should you do with old batteries?
3
120 sec
Q.
A user is getting angry and starts swearing at you. What should you do?
4
120 sec
Q.
Someone in the office is emailing inappropriate pictures to their colleagues. What should you do?
5
120 sec
Q.
Which of the following is a document that defines what action can be taken on data and resources at a company?
6
120 sec
Q.
When you are explaining something technical to a customer which of the following is the *best* technique to confirm that the customer is following your explanation?
7
120 sec
Q.
When a customer is explaining their issue, what is the *first* and most important thing you must do?
8
120 sec
Q.
Which of these is NOT a responsibility of the Operating System?
9
120 sec
Q.
What is the correct chronological order from oldest to newest?
10
120 sec
Q.
What is the benefit of using 64-bit software?
11
120 sec
Q.
If an old app will not run on Windows 7 despite many attemps, which tool is an already-included fully-licensed copy of Windows XP running in a virtual environment?
12
120 sec
Q.
Which feature provides file browsing on a Mac?
13
120 sec
Q.
Where are the system settings adjusted in MacOS?
14
120 sec
Q.
Where are the system settings adjusted in Windows
15
120 sec
Q.
This type of virtualization runs a complete desktop on the server, but to the user it appears as though it is running on the client.
16
120 sec
Q.
What kind of virtualization would be used to set up a web server at Cloud 9?
17
120 sec
Q.
What kind of virtualization could you use to try out a new operating sytem at home without deleting your old one?
18
120 sec
Q.
What kind of virtualization would you use to manage many disk drives to make them look like one big drive?
19
120 sec
Q.
This is not virtualization. It runs completely in software to emulate another program or operating system and is much slower than hardware-assisted virtualization
20
120 sec
Q.
What is the acronym for virtualization support found on modern CPU's? (Hint: you had to turn this on in the BIOS in our demo computers)
21
120 sec
Q.
Which of the following is a complete free hypervisor made by Oracle?
22
120 sec
Q.
What legal issue must you consider before installing a gues OS in a virtual machine?
23
120 sec
Q.
Match the parts of a CPU to a function
24
120 sec
Q.
Match the following characteristics with their definitions
25
120 sec
Q.
What is the main difference between RAM and ROM?
26
120 sec
Q.
What is the maximum throughput of USB 3.0?
27
120 sec
Q.
What happens if you plug a USB-3 device into a USB-2 port?
28
120 sec
Q.
What do our demo computers most likely have?
29
120 sec
Q.
Which is bigger, RJ-45 or RJ-11 ports?
30
120 sec
Q.
Link the network cable speeds
31
120 sec
Q.
What kind of connectors do our demo computers have for the main hard drive?
32
120 sec
Q.
Match the voltages with their colors
33
120 sec
Q.
You can easily mix and match different kinds of RAM in the same motherboard
34
120 sec
Q.
You should never open the power supply if you plan on using it again.
35
120 sec
Q.
An anti-static wrist strap will protect you from hi-voltage electricity
36
120 sec
Q.
When you are in a support role, any time you have a problem with hardware, software or users, you should document it.
