What's the next thing you'll tell the client who's requesting for a new pre-booked telephone booking? (with the exception of Monash, RWH)

Interpreter call: They are running late to their F2F booking, what's the next thing you'll do after you speak with the interpreter?

If a client requests for a pre-booked or ad hoc booking for an account that has VoiceConnect in the title, what do you advise them?

Which statement is true

What is the minimum chargeable duration for AUSLAN bookings?

Cancellation policy for General Interpreting.

No payment will apply if the cancellation occurred more than

Queensland Health bookings must have the appropriate _______ against each booking.

Booking request for a new business client. What do you advise the caller?

Client calls during business hours requesting to have a document translated, what will you do?

Interpreter would like to know how much is the travel allowance 

Services Australia interpreter would like to return a booking 

What is your next step when a client calls to advise of a No Show or a late interpreter (Onsite and RVI Completed booking)?

If you cannot find the correct St Vincent's account, use _____ as a default

When submitting a prebooked Tele or RVI booking for a hospital client, what should you do at ALL times?

Client is requesting to speak with Maria or Chris for complaints/negative feedback