Question 1

Use the Addendum from the Week 3 Check Your Learning to answer the following: Which two employees have a split direct deposit?

Accepted Answer

Bethany Beak and Thomas Turducken

Answer

Darren Drumstick and Thomas Turducken

Answer

Gwendolyn Gobble and Bethany Beak

Answer

Gwendolyn Gobble and Madeline Madeira

Question 2

Your client needs their checks to be delivered to three separate locations. How can you  ensure the slip sheet will print for the other locations.

Accepted Answer

Click "Always print package".

Answer

Click "Print package only when assigned reports are generated."

Answer

No action required.

Answer

Verify a delivery address has been entered for the alternate locations.

Question 3

Company Bank Account changes are submitted using which Form?

Accepted Answer

Form BR0001

Answer

Form PEO036

Answer

Form OP0082

Answer

Form DP0002

Question 4

Use the Addendum from the Week 3 Check Your Learning to answer the following: What additional information do you need from Pauline before processing her payroll?

Accepted Answer

A copy of the bonus checks she wrote in-house.

Answer

A copy of the vacation request forms for Darren Drumstick and Gary Goose.

Answer

Signed tip statements from all employees that reported tips.

Answer

A copy of a doctor's note for Walter Wing, indicating he can return to work.

Question 5

Use the Addendum from the Week 3 Check Your Learning to answer the following: Darren Drumstick's vacation hours should be paid at his regular rate.

Accepted Answer

False

Answer

True

Question 6

Use the Addendum from the Week 3 Check Your Learning to answer the following: What is the total amount found in the Client Advance field?

Accepted Answer

$1,000.00

Answer

$2.61

Answer

$500.00

Answer

There were no client advances this pay period.

Question 7

A "backdated payroll" hold is placed on an account by which of the following?

Accepted Answer

Core Advanced application

Answer

Service Specialist

Answer

Quality Process Supervisor

Answer

Client Service Supervisor

Question 8

Jerry, your client, calls and asks which form Paychex uses to reconcile Federal Unemployment taxes. Which form is it?

Accepted Answer

Form 940

Answer

Form 941

Answer

Form W-2

Answer

State Unemployment Return

Question 9

Which of the following lists of taxes represents all the taxes included on Form 941?

Accepted Answer

Employee FICA, Employer FICA, and Federal Income tax

Answer

Employer FICA and Federal Income Tax

Answer

Employee Social Security and Medicare

Answer

Employee FICA and Federal Income Tax

Question 10

James from Taylor's Tailors can't recall how many hours per pay period his employees earn according to his vacation policy. Which menu item should you click to view this information?

Accepted Answer

Accrual Rates and Limits

Answer

Check and Report Options

Answer

Basic Information

Answer

Employee Options

Question 11

Timothy, a service representative, just received a call from a client who received a penalty notice for late payment. What should Timothy do first?

Accepted Answer

Ask his client to send him a copy of the penalty notice; Timothy will then submit it to PAC using the Penalty Submission Form.

Answer

He should determine who caused the penalty.

Answer

He should contact the PAC to let them know that he is submitting a penalty.

Answer

He should give his client the phone number to the PAC and tell his client to call them immediately.

Question 12

Gilbert, who earlier sent you a penalty notice, asks when he can expect to hear from a PAC representative regarding the penalty. How do you answer?

Accepted Answer

Gilbert will be contacted by a PAC representative within 15 business days.

Answer

Gilbert will be contacted by a PAC representative within one business day.

Answer

Gilbert will be contacted by a PAC representative within 5 business days.

Answer

Gilbert will not receive contact by the PAC, only his service representative.

Question 13

Wanda, a service specialist, is a bit overwhelmed with all the tasks she needs to do today before leaving for her summer vacation. Which of the following should she do first?

Accepted Answer

Call the client who left her a voicemail.

Answer

Plan for her location’s picnic.

Answer

Contact clients to obtain SUI rates for the following calendar year.

Answer

Answer the most recent email she received from her CSS regarding her PTO balance.

Question 14

When adding a new product in Core Advanced, what button must you click to finish the setup and start the product for the client?

Accepted Answer

Validate

Answer

Select Primary Support Person

Answer

Cancel Product

Answer

Product Setup

Question 15

Jason from The Costume Shop regularly uses Paychex Flex to view his company's payroll reports. He went out to dinner and forgot to check his invoice while he was at work. Thankfully, Jason can access this report using a mobile device.

Accepted Answer

True

Answer

False

Question 16

Gordon from Ramsey’s Noodles called in payroll on Wednesday for a Friday check date. On Friday, he realizes that he paid a direct deposit employee by mistake. The employee should have been terminated with no pay issued. Gordon asks you to void the direct deposit. He is concerned that because the employee was fired for stealing he won’t get the direct deposit back. If there are insufficient funds in the employee’s bank account, how will you be notified?

Accepted Answer

An automated CSA will be created on Gordon’s account and your branch HRS representative will receive a notification from Recovery.

Answer

An Accounts Receivable hold will appear on Gordon’s account next week.

Answer

The employee’s bank will notify Paychex in writing.

Answer

Gordon’s bank will notify Paychex in writing.

Question 17

Mark, the payroll contact for Photo Expressions LLC, had a payroll appointment on June 22 with a check date of June 23. He calls on June 25 and needs to adjust an employee’s check. If you process another payroll for check date June 23 as Mark asks, how will it process?

Accepted Answer

As a backdated payroll.

Answer

This cannot be processed.

Answer

As a regular payroll.

Answer

As a PQA payroll.

Question 18

Stephanie’s client Sophia is having a hard time keeping track of her employees’ vacation and sick time using an Excel spreadsheet. Sophia asks Stephanie if Paychex can provide her a report showing that information going forward. Stephanie recommends that Sophia __________________.

Accepted Answer

adds the Time Off Accrual product

Answer

takes an Excel class

Answer

hires a bookkeeper

Answer

adds the Paychex Flex Time product

Question 19

Georgia, the payroll contact for Sassafras Greetings, Inc., calls on January 23. She needs to process a bonus check for one of the owners. Her accountant said the bonus checks must be dated December 31st of the previous year. How will this payroll process?

Accepted Answer

As a PQA payroll

Answer

This cannot be processed

Answer

As a backdated payroll

Answer

As a regular payroll

Question 20

James from Taylor's Tailors wants to know how many Personal Time hours his employee Jonathan earned last pay period. You tell James that Jonathan earned _______ hours. (Click the image to enlarge.)

Accepted Answer

4.615

Answer

None of these

Answer

0

Answer

132.303

Question 21

Who cannot release an Accounts Receivable (A/R) hold?

Accepted Answer

Service Specialist

Answer

Accounts Receivable Specialist

Answer

Payroll Manager

Answer

Client Service Supervisor

Question 22

In the client application of Paychex Flex, Report Writer is called __________.

Accepted Answer

Custom Analytics

Answer

Data Exports

Answer

Writer HQ

Answer

Reports On-Demand

Question 23

Which reporting product provides report templates for basic clients who need to export data in alternative file formats?

Accepted Answer

Data Exports

Answer

Report Writer

Answer

Reports On-Demand

Answer

Custom Analytics

Question 24

What does the acronym PAC stand for?

Accepted Answer

Penalty Abatement Center

Answer

Penalty Abercrombie Control

Answer

Paper Airplane Control

Answer

Penalty Averted Commission

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