Before checking out of the guest, the front office staff should call or send a mail to the guest regarding his or her stay in the hotel.

Front office staff should request the guest to complete a guest satisfaction survey.

After collecting all information about the latest events happening and place to visit next is to proceed to the check-out process.

The front office agent should check or enquire about additional recent charges after settling the guest account before checking out.

The guest account should be ready for the guest when they are ready to pay and depart

The guest should hand over the room keys at the front office before checking out of the hotel.

The front Office should explain the account courteously to the guest.

The front office agent should present the guest folio to the guest before verification and checking are completed by the assistant.

The guest account should be ready for the guest when they are ready to pay and depart

After all, procedures are completed the front office assistant should create or update the guest history card for future use or for a future stay