The bell desk must always secure every piece of luggage to avoid instances of loss or damage.

Guests who intend to pick up their luggage must present proofs issued by the bell desk.

A luggage storage facility is used to record the guest's information.

  Place the luggage in the storage room safely

  When you store luggage in an overflow area, mix the luggage together with the other luggage without the claim stub.

 If the guest has lost their claim stub, follow the property’s standard in claiming baggage with a lost claim stub.

Put heavier or larger items on the top of the luggage cart.

Check for the luggage in the storage room corresponding to the claim stub by looking at the luggage tag information.

 Note the date of release in the luggage storage logbook.

Do not assist guests in any report of missing luggage.