Mr. Dave Agabin called up at Hotel Paseo and wanted to speak to his friend (Mr. David) urgently who is staying in the same hotel but when Mr. Dave called up the guest was not in his room. How do you respond to  Mr. Dave's request?

 Ms. Jay- Em requests to check out and she requests to pick up her luggage in room 101 at 1 p.m. As a front desk, you need to respond to the request and coordinate with the bell desk immediately. How do you relay the information to the bell desk staff?

 If you are not able to provide the guest's request, what action you will be going to offer?

 As a bell staff at PJ Suite, you are assigned by the front desk to welcome and assist the guest during her arrival. Ms. Lea Calsada is one of the foreign guests expected to arrive on that day. She has a leg injury and bringing with her huge luggage, the reason why she found it difficult to reach the front desk. So she needs more attention to this situation, much more he is very much particular with the time, the idea for her is 2 hours before the expected check-in time of arrival. However, the room reserved for Ms. Lea Calsada is not yet available because the room is still occupied. What should you do as a front desk to help Ms. Calsada?

 The guest call the Bell desk with the intention to change his room because he wanted to stay in a higher category of room and requested to carry and transfer his luggage. What is the service offered by the bell desk?