Question 1

What is the Relationship Maturity Cycle?

Accepted Answer

The mental steps that a buyer takes while making buying decisions

Answer

The process of relationship management

Answer

The steps to the sales approach

Answer

A psychological model of people on the theory of relationships

Question 2

What are the roles we play while interacting with customers?

Accepted Answer

Professional-Consultant-Expert-Strategist

Answer

Expert-Advisor-Helper-Coach

Answer

Professional-Friend-Supporter-Model

Question 3

How do we Discover  customer need areas?

Accepted Answer

using the process of Discovery

Answer

Waiting for them to disclose when they trust us

Answer

Probing people on the Gaps between have and want

Answer

asking people what they want and why

Question 4

How to build trust?

Accepted Answer

express empathy and credibility

Answer

Show them reference proof

Answer

Be patient and honest

Answer

Use good marketing & sales aids

Question 5

When should you move into pitching your products?

Accepted Answer

When you have understood Gaps and the customer accepts it affects them

Answer

When you hear about competitive products from your customer

Answer

When the customer asks you about your product range

Answer

As soon as you get a customers attention to hear you out

Question 6

The 4 Color Personality Types are

Accepted Answer

Rational-Experimental-Security-Emotional

Answer

Planner-Thinker-Innovater-Model

Answer

Rational-Social-Emotional-Analytical

Question 7

How should we lead the customer to allow us to pitch to them

Accepted Answer

Ask them how they feel about what they are trying to accomplish

Answer

Ask them what they currently use to satisfy need areas

Answer

Tell them about how your brand has a great history

Answer

Share a story about another customer you supported and is doing well

Question 8

How many types of questions did we learn about?

Accepted Answer

Nine

Answer

Eight

Answer

Six

Answer

Ten

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