Question 1

Ontario Regulations 26/05 demands that the following be shown when advertising a price...

Accepted Answer

All taxes except retail sales tax and federal goods and services tax

Answer

Federal goods and services tax

Answer

All taxes, fees levies, service charges and surcharges

Answer

Retail sales tax

Question 2

The Compensation Fund covers which of the following?

Accepted Answer

Taxes

Answer

Insurance premiums

Answer

Counselling fees paid to a travel agent

Answer

The cost of alternative travel services

Question 3

What is the filing deadline for making a claim on the Compensation Fund?

Accepted Answer

Within 6 months of the date of the registrant or end supplier, airline or cruise line failure

Answer

Within 60 days of the date of the registrant or end supplier, airline or cruise line failure

Answer

Within 30 days of the date of the registrant or end supplier, airline or cruise line failure

Answer

Within 1 year of the date of the registrant or end supplier, airline or cruise line failure

Question 4

The phrase "to promote a fair and informed marketplace where consumers can be confident in their travel purchases" is the

Accepted Answer

Mission statement of TICO

Answer

Mission statement of the Ministry responsible for consumer legislation in Ontario

Answer

Vision statement of TICO

Answer

Purpose of the Travel Industry Act 2002

Question 5

The administration of the Travel Industry Act 2002, was delegated to TICO by the

Accepted Answer

Ministry responsible for consumer legislation in Ontario

Answer

Ontario provincial government

Answer

Travel industry

Answer

Federal government

Question 6

What three groups does TICO works with to carry out its mandate?

Accepted Answer

The travel industry, the provincial government, consumers

Answer

Suppliers, travel agents, consumers

Answer

Travel retailers, travel wholesalers, consumers

Answer

Consumers, travel retailers, the federal government

Question 7

Can the Registrar act as Director?

Accepted Answer

No, because the Director supervises the duties of the Registrar

Answer

Yes, because the Registrar must be responsible for all decisions made

Answer

No, because the Registrar supervises the duties of the Director

Answer

Yes, because the Registrar is also the Chair of the Board of Directors

Question 8

What is the total amount that the Compensation Fund will pay for claims arising from an event?

Accepted Answer

$5 million to reimburse consumers or pay for immediate departures plus $2 million for trip completion

Answer

$5 million to reimburse consumers for all claims

Answer

$5 million to reimburse consumers or pay for immediate departures

Answer

An unlimited amount so that all claims are paid

Question 9

According to the Travel Industry Act 2002, a travel agent does NOT have to inform a client before booking

Accepted Answer

That some days can be cloudy, even in a sun destination

Answer

That a counseling fee is applied by the agent

Answer

The conditions at the destination may be different from this in Canada

Answer

The total price of the travel services, including all taxes and service charges

Question 10

XYZ Travel puts an advertisement in the newspaper that announces a package holiday " From $899 and up". TICO would not consider this acceptable because

Accepted Answer

The Regulation states that consumers must know the exact cost of all the travel services provided

Answer

The advertisement did not specifically state whether the price is in Canadian or USD

Answer

Registrants are required to include PST and GST in the advertised price

Answer

The price should have been shown as $899.00 to prevent confusion

Question 11

Which of the following does a wholesaler NOT have to include on the invoice prepared by the wholesaler for a travel agent?

Accepted Answer

Typical destination information and required travel documentation

Answer

The names of the clients on whose behalf the travel agent has purchased the service

Answer

Terms of payment and amount paid

Answer

Name and address of the travel agent

Question 12

TICO is responsible for administering the Travel Industry Act 2002. To which Ministry does TICO report?

Accepted Answer

The Ministry of small Business and Consumer Services

Answer

The Ministry of Tourism

Answer

The Ministry of Travel and Consumers

Answer

The Ministry of Ontario Travel

Question 13

Betty Smith works in a call center in Halifax, Nova Scotia. They are owned by XYZ Wholesaler, a registrant, which is located in Hamilton, Ontario. Calls are forwarded to the call center from 6:00pm to 6:00am, when XYZ Wholesaler is closed. Does Betty have to pass a TICO exam?

Accepted Answer

Yes, because Ontario consumers will call the line Betty is answering on behalf of the registrant

Answer

No, because the call center is located in Halifax and TICO is and Ontario organization and the rules do not apply

Answer

Yes, because every travel counselor in every province must pass the TICO exam

Answer

No, because after hours emergency calls centers are exempt from complying with the TICO Education Standards

Question 14

A travel agent must do which of the following when counseling or advising a client?

Accepted Answer

Inform the client of any counseling fee charges

Answer

Advise the client of the need for travel documentation (passport, Visa)

Answer

Show the client a picture of the travel service being sold

Answer

Ask to make an imprint of the client's credit card

Question 15

If the travel agent/wholesaler becomes aware that the cruiseline substituted a different ship other than what the client booked, they must do which of the following?

Accepted Answer

Offer the consumer the choice of a full refund or a comparable alternate service acceptable to the consumer

Answer

Rebook the client on the ship they wanted when the ship becomes available

Answer

Advise the client about the name of the new ship and cabin number

Answer

Give the consumer a full refund

Question 16

Mark Jones works at NBC Travel. Mr and Mrs Peters book a tour package to a country where all the banks and restaurants are closed on Saturday, and certain attire are not allowed in any temples and palaces. What is Mark's obligation to Mr and Mrs Peters?

Accepted Answer

Mark is responsible for advising the clients about standards of services at the destination that may be different than Canada

Answer

None, because in this case the Peters specifically asked to travel to this country and therefore should do their own research

Answer

None, Mark is only obligated to explain the travel documentation required to travel

Answer

Mark is responsible to advise the Peters about the banks but not the restaurants or on how to dress for any tours

Question 17

At the time of purchase, who is responsible to verify that the accommodations are what is described?

Accepted Answer

the registrant who acquired the right to sell the accomodation

Answer

the hotel supplying the accomodations

Answer

The registrar

Answer

The consumer

Question 18

GoGo Travel Agency orders airline tickets from Great Holidays. Jane Johnson purchased a return flight overseas from GoGo Travel Agency. The airline ticket counter agent noted that Jane's passport read Jane Johnson but the name on the reservation was for Joan Johnson. The airline agent refuses Jane to board the plane. Who is responsible?

Accepted Answer

The travel agent at GoGo Travel Agency should have verified all information was correct before sending it to Ms Johnson

Answer

Jane Johnson, should have verified all her documents and reservations were correct with her name

Answer

Great Holidays, as they are the ones who misspelled the name first

Answer

The airline ticket agent, as the name is obviously a typo

Question 19

Ontario's Travel Industry Act 2002 is best described to..

Accepted Answer

Sets down the rules under which travel retailers/wholesalers must operate in Ontario

Answer

Goes into detail to explain the content of the related regulations

Answer

Provides guidelines to travel retailers/wholesalers about what they must include in vacation packages

Answer

Outline the rights of consumers

Question 20

TICO discovers a man has been selling travel services without being a registrant or an employee of a registered travel agency/wholesaler and they lay charges. They list his name in the paper and when the man discovers this, he threatens legal action against TICO. He will lose this case because...

Accepted Answer

Ontario Regulation 26/05 provides that TICO's Registrar must make these details available to the public

Answer

No law says a person has to be registered to sell services in Ontario

Answer

The Ministry responsible for consumers protection in Ontario lays charges

Answer

Ontario Regulation 26/05 specifically states that no one can take legal action against TICO

Question 21

The term "representation" in the Travel Industry Act refers to...

Accepted Answer

Presentation of any type, including oral, print, and electric

Answer

Print advertisements except for billboards

Answer

Print representation only

Answer

Oral presentation only

Question 22

Complaints to TICO are handled by...

Accepted Answer

TICO

Answer

The Director

Answer

Ontario Travel Agents

Answer

Ministry of small business and consumer affairs

Question 23

Who makes up the TICO Board of Directors?

Accepted Answer

10 representatives from the travel industry and 5 appointed by the Ministry

Answer

15 members from the travel industry

Answer

11 appointed by the Ministry and 4 representative of the travel industry

Answer

12 members from the Ministry

Question 24

The Jones have booked an all inclusive vacation from an Ontario Travel Agency. The resort went bankrupt and closed down. Are the Jones's entitled to a refund from the Compensation Fund?

Accepted Answer

No, the fund only covers bankruptcy of airlines and cruiselines

Answer

Yes, the Ontario travel Agent would recommend travel insurance

Answer

No, the resort is in Mexico

Answer

Yes, the purchased through an Ontario Travel Agency

Question 25

What is the purpose of the Advisory Committee?

Accepted Answer

Individuals representing various consumer interests that give TICO input and a consumer perspective on issues

Answer

Committee that advises TICO on when payments are appropriate

Answer

Committee that regulates use of the Compensation Fund

Answer

TICO uses it to advise consumers

Question 26

There are how many Board Committee for TICO?

Accepted Answer

10

Answer

12

Answer

15

Answer

5

Question 27

What are TICO's three main goals?

Accepted Answer

Consumer protection, industry regulation and good business ethics

Answer

Protecting Travel Agents, insuring proper business practices and regulating the industry

Answer

Collecting money for the Compensation Fund, regulating the industry and administering the Travel Industry Act

Answer

Closing down Expedia

Question 28

Who is registered if an Agency in Mississauga employs a manager and 2 travel agents?

Accepted Answer

Only the agency is registered

Answer

Only the manager

Answer

The manager and both travel agents

Answer

Only the two travel agents

Question 29

Do end suppliers need to be registered with TICO?

Accepted Answer

Only if they also act as a travel agent

Answer

Only if they are located in Ontario

Answer

No

Answer

Yes

Question 30

Who is a registrant?

Accepted Answer

Travel agent and travel wholesaler who is registered as a travel agent or wholesaler under the Travel Industry Act

Answer

The consumer purchasing travel

Answer

Travel Agents

Answer

Appointed by the Board of Directors to run its administrative and regulatory duties

Question 31

What is a Trust Account?

Accepted Answer

An account where consumer payment are deposited and the money is to be used to pay for travel purchases for the consumer

Answer

An account only the government can access

Answer

An account that is trusted to contain the correct amount of money

Answer

An open account with at least $10,000 in it

Question 32

Which is either to change, a Regulation or an Act?

Accepted Answer

Regulation

Answer

Act

Answer

Both are easy

Answer

Neither can be changed

Question 33

Who does TICO regulate and Finance?

Accepted Answer

The retail and wholesale community

Answer

Travel agents and consumers

Answer

Consumers purchasing travel services

Answer

Expedia

Question 34

Melissa won a cruise through a travel agency. The cruiseline went bankrupt, would Melissa be eligible for a refund through the Compensation Fund?

Accepted Answer

No, it was a prize and she did not pay for it

Answer

Yes, it was from an Ontario agency

Answer

Yes, it was the cruiseline failure

Answer

Yes, but only at the cost of an inside cabin

Question 35

Jason from Manitoba purchased a vacation from an Ontario travel agent which included a wholesaler from Manitoba. The wholesaler went bankrupt, is Jason covered?

Accepted Answer

No, the Manitoba wholesaler is not covered

Answer

No, Jason is from Manitoba

Answer

No, he should have bought from Expedia

Answer

Yes, he bought through an Ontario travel agency

Question 36

What is the deposit for a new registrant in Ontario?

Accepted Answer

&#36;10&#44;000

Answer

&#36;13.000

Answer

&#36;3.000

Answer

&#36;7.000

Question 37

Who is TICO financed by?

Accepted Answer

Travel agencies and travel wholesalers in Ontario

Answer

Travel agencies and travel wholesalers in ON, BC, and PQ

Answer

CITC

Answer

Consumers

Question 38

What provinces has a Travel Act to protect the consumer?

Accepted Answer

Ontario, Quebec, and British Columbia

Answer

Ontario and British Columbia

Answer

All Canada provinces

Answer

Ontario, Quebec, and Alberta

Question 39

What is a force majeure?

Accepted Answer

Force of nature, natural disasters

Answer

The dark force

Answer

A plane crash

Answer

A travel supplier not meeting its obligation to its consumers

Question 40

Which of the following is NOT part of the Compensation Fund?

Accepted Answer

Contributions from consumers

Answer

Recoveries of money paid from the Compensation Fund

Answer

Contributions from registrants

Answer

Income earned on the money in the Compensation Fund

Question 41

When a consumer is offered the choice of a refund or a comparable alternate travel service, the registrant is NOT required to...

Accepted Answer

Write to the Travel Industry Compensation Fund stating that no claim is pending

Answer

Note the date on which the information was communicated to the consumer

Answer

Note the choice the consumer made

Answer

Note the method of communication

Question 42

If a Travel Agency purchases a vacation package from a travel wholesaler two months prior to travel, how many days in advance does the wholesaler need to produce the tickets, voucher, itinerary, and other related documents to the travel agent?

Accepted Answer

14 days before departure

Answer

21 day before departure

Answer

14 days after payment is received

Answer

7 days before departure

Question 43

A wholesaler has been selling the same resort since it opened in 1970. They still use the same photograph back from 1970 in their brochure since it shows the beauty of the property. The resort has never been through any renovations or upgrades and is starting to show signs of being run-down and outdated. Has the wholesaler done anything wrong?

Accepted Answer

Yes, because the photograph doe not accurately show the current condition of the property

Answer

Yes, because no photograph should be used in representations

Answer

No, because the regulation requires that a photograph be used in advertising but leaves the content at the discretion of the registrant

Answer

No, as long as the company states in the brochure that the photograph was taken in 1970

Question 44

Which instance would NOT result in the travel agent having to offer a full refund or a comparable alternate travel service?

Accepted Answer

Where a scheduled departure of any transportation is delayed or advanced by 12 hours or less

Answer

Where the contract does not permit a price increase, and the total price of the travel services is increased, whatever the amount or reason

Answer

Where a contract permits a price increase, the cumulative increase is more than 7% of the total price (excluding increases caused by an increase in the GST or PST)

Answer

Where a different cruise ship has been substituted

Question 45

If a consumer makes a claim against the Travel Industry Compensation Fund and the TICO Board accepts the claim, what is the maximum amount payable?

Accepted Answer

$5,000 per person

Answer

$5,000 per claim

Answer

A calculation of $5 million evenly divided by the number of claims

Answer

Depends on the cost, value, or quality of the travel services purchased

Question 46

Samantha purchased a tour package from a tour wholesaler for a hotel some distance away from town as she is looking for a quiet holiday. When she arrives the hotel has started construction and there is constant noise outside her room. Who is to blame for Samantha's dissatisfaction?

Accepted Answer

The travel wholesaler , which should have disclosed in its brochure information about construction or renovation of the property

Answer

The hotel which should have cancelled all bookings during construction

Answer

The hotel, which should have offered her a set ear phones

Answer

Samantha, she should have done her research

Question 47

A couple gives their travel agent a deposit for their vacation package. The receipt they receive says "Balance of $500.00 due on December 15th, 2018". There is also a comment added " As discussed, some charges are non-refundable". TICO would view this receipt as....

Accepted Answer

Inadequate because by law the travel agent must identify charges that are non-refundable

Answer

Adequate because the receipt includes the amount due, the date that its due, and the fact that some charges are non-refundable

Answer

Adequate because the travel agent has reminded the consumer that the non-refundable charge were discussed during the purchase of the package

Answer

Inadequate because by law, the travel agent should have said "as discussed on November 5th, 2018, some charges are non-refundable

Question 48

The travel agent Tina advised the Marks family while concluding the final purchase a travel service that she is not sure but they may need a Visa. She advises them to go the the Canadian Foreign Affairs website to find out what documents they need. Is Tina's advise sufficient?

Accepted Answer

No, because a travel agent must advise consumers about specific travel documents needed to travel

Answer

Yes, because a travel agent needs only to advise the consumer as to where to find the information on travel documentation

Answer

Yes, because the consumer chose the destination so it is up to them to research what travel documents are needed

Answer

No, because the travel agent must provide the consumers with a website address if they do not have specific information about the travel documentation at hand

Question 49

Mr and Mrs Patterson live in Windsor, They departed Toronto for a round-trip European vacation. They are stranded overseas when the wholesaler declares bankruptcy. Under the trip completion provision in Ontario regulation 26/05, where can the Patterson's be returned, assuming the cost is the same for each destination?

Accepted Answer

Toronto or Windsor

Answer

They will not be returned

Answer

Toronto

Answer

Windsor

Question 50

What is Subrogation?

Accepted Answer

It refers to the process where one party (often an insurer or another claimant) is substituted for another and acquires the original party’s legal rights and claims against a third party.

Answer

it refers to the presentation of fact made in person, electronically, or in print in order to induce someone to act or enter into a contract. Examples of representations include oral presentations, advertisements, brochures, and websites.

Answer

this is the legal term for "a person who sells, to consumers, travel services provided by another person."

Answer

the act by which a person having authority calls back or annuls a power, gift or benefit, which had been bestowed upon another.

Related quizzes

Related quizzes