1) Franchising hotels began in 1907 with:

2) The largest lodging enterprise in the world is:

3) The majority of franchise growth is found in ________.

4) The Hilton and Sheraton brands did not begin franchising until the:

5) Franchisee benefits include all of the following except:

6) The average franchise fees range from ________ percent of room revenue.

7) Why did management contracts become popular in the 1970s?

8) The management contract typically allows for a hotel company to manage a property for:

9) Two organizations that rate and classify hotels are Forbes Travel Guide and:

10) Hotels may be classified by a number of factors including location, price, and:

11) Hotels classified by price would include:

12) Airport hotels:

13) Economy or budget hotels became popular by focusing on:

14) Vacation ownership:

15) Which of the following hotels has received all of the hospitality industry and consumer organization awards including the prestigious Malcolm Baldrige National Quality Award?

16) Another step many hotels are taking to conserve resources includes replacing showerheads with low-flow devices. These can save ________ gallons of water for every 5 minutes of shower.

17) The main function of a hotel is to:

18) In the times of the Greek and Roman empires, inns sprang up:

19) The executive committee of a hotel is:

20) To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except:

21) In most hotels, the executive committee:

22) The area of the hotel that is often described as the nerve center or hub is:

23) When selling a room, the front desk associate may suggest that the features of a larger room or a better view may be a superior value for the guest, which means that the front desk associate is:

24) The individual responsible for the task of balancing the guest accounts receivable is the:

25) Room occupancy percentage (ROP) is determined by:

26. Concierge

27) Housekeeping

28) Director of food and beverage

29) Stewarding department

30) Banquets

31) Catering

32) Banquet event order

33) Room occupancy percentage

34) Average daily rate

35) Revpar

36) The directors of human resources, food and beverage, rooms division, security, marketing and sales, engineering, and marketing make up the ________.

37) The front office, reservations, housekeeping, concierge, guest services, security, and communications make up the ________ of a hotel.

38) The ________ is described as the hub or nerve center of the hotel.

39) The person responsible for the task of balancing the guest accounts receivable is the ________.

40) A hotel with 900 rooms available and 750 occupied has a rooms occupied percentage of ________.

41) If rooms revenue is $85,000 and the total number of rooms sold is 800, the average daily rate is ________.

42) The system that helps hotels to accept, store, and retrieve guest reservations, guest history, requests, and electronic billing is the ________.

43) A demand forecasting technique used to maximize revenue borrowed from the airline industry is called ________.

44) If room sales are $75,000 in one day for a hotel with 500 rooms available, the revpar is ________.

45) In-house communications, guest communications such as pagers, radios, voice mail, faxes, and messages, are managed by ________.

46) The Hotel Walker is a luxury downtown property that includes lush suites and a five-star restaurant. The hotel has 750 rooms available with 680 of the rooms occupied. The room occupancy percentage of Hotel Walker is ________.

47) Hotels that provide residences as well as rooms for guests to book are known as ________.

48) ________ properties represent 15 percent of total hotel rooms and have experienced tremendous growth.

49) ________ are lodging facilities where the owner lives on premises or nearby and provides memorable, attractive accommodations and breakfast.

50) The Greenbrier, Homestead, and Banff Springs hotels provide picturesque views, excellent service, and a variety of on-premise activities. They are known as ________ hotels.