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W3D2 Road to Mastery: EE DD Returns

Quiz by Training Team SMB

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7 questions
Show answers
  • Q1
    What report confirms that a direct deposit transaction was created by the payroll system and sent to the ENS DD Oracle system for transmission?
    Cash Requirement Report
    Agency Vendor Check Detail
    Payroll Journal
    Direct Deposit Detail Report
    30s
  • Q2
    Sometimes employees will claim non-receipt of their direct deposit, and will not see their check in their bank account. If this is caught within 1 week, what are the first two steps that must be completed BEFORE going through the trace number request process with your client?
    Verify the DD transmitted and check for credit returns using the EE DD Returns database.
    Verify the account information and check for credit returns in the CSAs.
    Verify the DD transmitted and check for credit returns in the CSAs.
    Verify the account information and check for credit returns using the EE DD Returns database.
    30s
  • Q3
    Which of the following statements is not accurate regarding the EE DD Returns database?
    It is updated with real-time return information 3x per day
    It is the best resource to use for check dates over a week old
    Once opened, it will stay open for use all day to check both credit and debit returns
    Returns will populate here prior to the information being available in a CSA
    30s
  • Q4
    Which resource will not have helpful information when checking on nonreceipt/credit returns for a check date older than a week?
    CSA Items
    Payroll Journal
    EE DD Returns Database
    Direct Deposit PR30 Report
    30s
  • Q5
    A CSA generated in Core Advanced indicating “RCX Return item”. This is most likely a returned direct deposit item.
    True
    False
    30s
  • Q6
    A direct deposit has been returned to Paychex from an employee’s bank account but the credit to the client account has not been initiated. A CSA will already be generated regarding that credit return.
    True
    False
    30s
  • Q7
    A CSA item for a returned direct deposit item was created on Tuesday, 11/3/20. When will the client see the credit posted to their bank account?
    11/3/20
    The business day after the CSA date
    3-5 business days
    The client will not see a credit
    30s

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