At times lots of details can cause distortions. One should make messages simple, plain and direct with facts. That is the best form of effective communication which would avoid the receiver to experience ___________.

According to this theorist there are three ego states in the human persona.

The Senior Vice President for Sales deletes the e-mail announcing the quarter’s sales figures before reading it because he has the impression that the result isn't favorable to him. This act is an example of communication barrier called _________.

A barrier to communication that includes slang, professional jargon, and/or regional colloquialisms.

Which is NOT a benefit of effective communication?

Complete the following sentence: "Being a good listener..."

This theory proposes that the relationships we choose to create and maintain are the ones that maximize our rewards and minimize our costs. According to this, we are more self-centered and not necessarily concerned with equality. The basic idea is that relationships that give us the most benefits for the least amount of effort are the ones we value the most and are likely to keep long-term.

When dealing with an UPSET CALLER, which of the following is the WRONG course of action?

The content of the communication is called:

To convert a message into groups of words, symbols, gestures, or sounds that present ideas or concepts is called:

When the accounting manager communicates to the purchasing manager the available inventory in the current month, this is an example of:

______________ is the process by which the receiver interprets the symbols used by the source of the message by converting them into concepts and ideas.

Why is encoding relevant for communication?

The person who starts a conversation.

A response from a receiver:

Douglas McGregor's view that suggests that employees will exercise self-direction and self-control when they are committed to the objectives of the work is called:

Which step in Maslow's Hierarchy of Needs Theory deals with achieving one's potential?

Which of the following would be classified by Herzberg as a hygiene factor?

Who proposed that achievement, affiliation and power are three important needs that help explain motivation in workplace situations?

Company policy, administration, supervision, interpersonal relations, working conditions, and salary are characterized as:

New The theory that an employee will compare his or her job inputs and outcomes relative to others is called:

Theory X suggests that employees:

What does ERG stand for?

The theory that individuals act depending upon their evaluation of whether their effort will lead to good performance, whether good performance will be followed by a reward, and whether that reward is attractive to them and based on their need, is called:

If someone were deprived of all needs, which one of Maslow's Needs would come first?

Which of the following is the final stage in Maslow's "Hierarchy of Needs"?

The theory that people tend to satisfy their needs in a specified order from the most to the least basic is identified by ________.

Gilbert has needs that are highly prevalent to him. These needs include a sense of belonging, friendships, and supervisory support. Gilbert needs reflect which level of Maslow's hierarchy of needs?

Gwen, the Director of Promotions Section was able to identify the need prevalent to her long-tenured staff Nikki. She observed that the prevalent need for Nikki is the need for self-esteem. For her to maximize Nikki’s motivation towards work she should:

When an employee’s motivation is centered on social need a manager should:

Greg is frustrated by the lack of growth opportunities in his work and slow progress toward career needs. Thus his goal regresses to relatedness needs and start spending more time socializing with one’s co-workers. According to Alderfer, this situation in Greg’s work life is called:

If an employee is working in an unpleasant work environment. Her office is too hot in the summer. She is being harassed and mistreated. Then certainly she would be very miserable in such a work environment. In Herzberg’s two-factor theory this situation affecting an employee’s motivation to work is called:

In McClelland’s learned need theory a manager’s need for affiliation has its disadvantage in a sense that:

All but one of the following are elements involving the communication process. Which one is not an appropriate element?

In the communication process, the sender engages in encoding and interpreting while the receiver engages in decoding and translating.

Of the following, which are considered to be higher order needs according to Abraham Maslow?

According to David McClelland, the _____ is the desire to be liked by others and to receive social approval.

According to David McClelland, the _____ is the desire to influence or control other people.

In Herzberg's two-factor theory, which one of the following is not considered a motivator?

Which of the following is an example of the equity theory?