What are the main goals of our calls?

Navigate to Alexander Place (in PAMM). What makes this community unique? (select one)

What is a Lease-Up community?

The caller states they have dogs. Using PAMM for Ashton Woods (L1) to assist you, thoroughly explain everything you need to ask the caller about their dogs.

The caller stated they have a dog. Using PAMM for Ashton Woods (L1) to assist you, thoroughly explain everything you need to TELL the caller about the pet policy if there is NOT allowed.

If the caller has a dog, what do you need to do in your guest card?

If the caller asks for a corporate lease and PAMM states it's not available for the community, how should you respond?

The caller asks “How much do I need to make to live in the community?” You tell them they need to make 3x the rent to qualify. They say that they make $30,000 a year and ask if they would qualify. How should you respond?

Anthony is upset about the administration fee and refusing to set a visit because he doesn’t understand why he has to pay it. How should you explain the fee to him?

Under what two sets of circumstances is it acceptable to set a stop-by appointment?

How would you respond to a caller who asks, “What impacts the price of a home?”

If a caller wants to know if a community is wheelchair accessible, what is one of two areas of the PK can you check to find the answer to this question?

If the community has income guidelines (tax credit) and the caller exceeds the maximum income how should you respond?

The following GC comment is ACCEPTABLE: "Ashley would like a fireplace. She prefers wood-burning."

The following GC comment is ACCEPTABLE: "Shae doesn't want a home close to children."

The following GC comment is ACCEPTABLE: "The caller lives in the area." 

The following GC comment is ACCEPTABLE: "The caller prefers a shower stall." 

The following GC comment is ACCEPTABLE: "Asked about the proximity to UCLA."

The following GC comment is ACCEPTABLE: "The caller has a Shih Tzu." 

The following GC comment is ACCEPTABLE: "Jane prefers not to have carpet (health/disability related)."

Every leasing call must have an ad source, so in what situation would we not have to ask a prospect where they found our phone number?

Explain when you should review occupancy standards.

Once you explain the occupancy standards, If the caller does not meet them, how should you respond?

The caller says that they have horrible credit and asks if they would still qualify to live in the community. There is no information referencing credit requirements in the PK. How do you respond?

Who is protected under familial status? (Select one)

Below is a question that violates Fair Housing Law:

“Are there lots of families there? I want my kids to have other children to play with.”

If a caller asks this question, how should you respond? 

If the caller asks: “Do you accept Section 8?” and the community does NOT take that voucher, how should you respond? 

If the caller asks: “Are you in a safe area?” how should you respond?

The caller says in broken English, “Hello, my name is Maria Gonzalez and I would like information on a two bedroom, please.” How do you respond?

Select one of  the situations in which it is acceptable to set a visit, in PAMM, for the caller: (select all that apply)

You would attempt to gather contact information for the following scenario:

Joe has Section 8 but the community doesn’t accept it.

You would attempt to gather contact information for the following scenario:

Brenda lives in the community and wants to switch from a 1 bedroom to a 2 bedroom.

You would attempt to gather contact information for the following scenario:

The caller asks if the community is hiring any courtesy officers.

You would attempt to gather contact information for the following scenario:

Steve has already been onsite and wants to check his application status.