Question 1

When and how does someone get a coupon?

Accepted Answer

After they set a visit and provide an email address

Answer

When they come for the tour

Answer

Anytime they give their email address

Answer

When they ask for one

Question 2

What’s a good way to ask for someone’s contact information?

Accepted Answer

“What is your first name?”

Answer

“Give me your name”

Answer

“Can I have your contact information?”

Answer

“I just need to get your information”

Question 3

Why do we create urgency?

Accepted Answer

Make sure the caller understands they need to make a decision on a home before it’s gone

Answer

Make sure the caller knows pricing can change

Answer

Try to answer the caller’s questions as fast as possible

Answer

To try getting the caller off the phone as quickly as possible

Question 4

Everything you need to TELL the caller about the pet policy if their pet is not allowed:

Accepted Answer

Cover the reason their pet is not allowed (number of pets, weight, or breed restriction) and any applicable comments regarding their pet

Answer

Document the breed, weight and number

Answer

Cover the number allowed, weight limit and mention about breed restrictions and cover all the fees

Answer

Document the breed, weight and number, cover the number allowed, weight limit and mention about breed restrictions and cover all the fees

Question 5

If the occupancy standards are 2 per bed +1 what is the total number of people that can live in a 3 bedroom?

Accepted Answer

Question 6

What is one thing you might have to change, on the website, when it comes to certain pricing formats, i.e web-based?

Accepted Answer

The move date

Answer

The home size

Answer

Lease terms

Answer

Desired price range

Question 7

If the caller asks what impacts pricing, what should we tell them?

Accepted Answer

A number of things that may include lease term, move date, square footage, and amenities

Answer

Lease terms and Move Date only

Answer

Floor level, square footage and view

Answer

We don’t know. The onsite team can tell the prospect

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