Question 1

What do you document when the caller asks about HCV (Section 8)?

Accepted Answer

“They asked about Section 8”

Answer

<P>Nothing</P>

Answer

“They asked about qualifications”

Answer

“They asked about affordable programs”

Question 2

What is the process for handing income restrictions?

Accepted Answer

Read the income guidelines verbatim and proceed to pricing/availability

Answer

Read the income guidelines verbatim, ask the caller how much they make, if they qualify then go over availability

Answer

Read the income guidelines verbatim, ask the caller if they qualify, go over availability

Answer

Read the income guidelines verbatim, ask the caller if they meet the guidelines, go over availability regardless of whether or not they would qualify

Question 3

This is an acceptable Guest Card comment: “Annie asked about the flooring. She prefers hardwood.”

Accepted Answer

false

Answer

true

Question 4

This is an acceptable Guest Card comment: “They will be working for Fluor Daniel.”

Accepted Answer

true

Answer

false

Question 5

This is an acceptable Guest Card comment: “Chris saw a special online for a waived security deposit.”

Accepted Answer

true

Answer

false

Question 6

This is an acceptable Guest Card comment: “Richard needs a handicap accessible home on the first floor.”

Accepted Answer

true

Answer

false

Question 7

This is an acceptable Guest Card comment: "Megan asked about credit scores."

Accepted Answer

false

Answer

true

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