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6 questions
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  • Q1

    What are the TWO times you can set a Stop-By appointment?

    Question Image

    The caller says they will call back to set something, or you offer to set a tentative visit

    The caller says they don’t want come for a visit or that they are not interested in the community

    The caller says they are out of town, or they don't know if they will be in the area

    The calendar offers stop by visits, or all visit attempts have been exhausted yet the caller insists on coming by

    60s
    NH.CD.KC
  • Q2

    How do you handle an On-site Only Appointment (unless otherwise stated in the PK)?

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    Tell the caller that someone will reach out to them to set the appointment

    Give the caller the local number and tell them they will need to call to set up a specific time on the day they want to visit

    Choose the day the caller would like to visit and let them know they can come in any time that day

    Tell the caller that they will need to wear close toed shoes since the community is still being built

    60s
    NH.CD.KC
  • Q3

    Why is it important to encourage the earliest possible visit?

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    Coupons are only good for a certain amount of time and might expire

    Availability can change very quickly and we don’t want them to miss out

    The local office prefers they come out as soon as possible

    They could change their mind about visiting if they have too much time to think about it

    60s
    NH.CD.KC
  • Q4

    What is an example of an open ended phrase/question?

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    Do you need anything specific in the home?

    Is there anything you need in the home?

    Tell me a little bit about what you’re looking for.

    Are you interested in any specific features in the home?

    60s
    NH.CD.KC
  • Q5

    What kind of question can be answered in one or two words?

    Question Image
    Users re-arrange answers into correct order
    Jumble
    60s
    NH.CD.KC
  • Q6

    If the caller says they want a 2 bedroom with a Den which one should you select?

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    2x2

    2x1.5

    2.5x2

    2.5x2.75

    60s
    NH.CD.KC

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