P2C Day 1 Review
Quiz by Mariah Bell
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
If you are ACTIVELY working on a ticket, what status do you leave it on?
OPEN
ON-HOLD
SOLVED
PENDING
30s - Q2
If you are waiting on a members response, what status do you leave your ticket on?
OPEN
ON-HOLD
PENDING
SOLVED
30s - Q3
When you open a NEW TICKET, how do you see if the member already exists in Zendesk?
All contacts require a new account to be created
I don't know
Search the Requester section for Name, Email, or Phone Number
Search Zendesk broadly
30s - Q4
What information must you gather from EACH interaction?
Name only
Name and Email Address
Name, Phone Number, and Email Address
Name and Phone Number
30s - Q5
Where can I find the Member Contact Template?
Under Macros
Automated in each New Ticket
When choosing the Default Form
On every Internal note
30s - Q6
When creating an SAP/Returns ticket, I must create a secondary ticket.
truefalseTrue or False30s - Q7
When submitting an SAP/Returns ticket, what Status should it be in?
SOLVED
PENDING
OPEN
ON-HOLD
30s - Q8
How can you search the Knowledge Base/Help Center, while staying on your ticket?
Using the Knowledge App in Zendesk, searching my ticket title.
You can't, you have to open a New Tab and search manually.
Searching Zendesk broadly
I don't know.
30s - Q9
All Member Care Tickets are used for reporting back to ALL our Cross-Functional teams?
truefalseTrue or False30s - Q10
Cricut Cuties are guaranteed in Mystery Boxes.
falsetrueTrue or False30s - Q11
A member watched an influencer Mystery Box unboxing video and they got a different colored vinyl in their box than the influencer. What do you tell them?
The influencer got a different Mystery Box than the member.
Mystery Box contents are subject to change, but they contain the same value amount.
The member is mistaken.
It was a mistake on our part and you'll replace it.
45s - Q12
Members can accidentally delete their Cricut account?
falsetrueTrue or False30s - Q13
If a member has mistyped their email when creating an account, but can still log into their account, how can you assist them in updating the username to the correct spelling?
Advise them to save the username and password to their browser so as to not forget the incorrect spelling for future logins.
They cannot update their username and will need to create a new account.
Work with your EML to update the username on our end.
Direct them to the My Account section to Edit their username to the correct spelling.
45s - Q14
We can add Store Credit to a members account for CSAT?
falsetrueTrue or False30s - Q15
If a member adds a new card on their Payment Settings, will their Cricut Access Subscription renew on the new card?
Yes, the website will automatically use the new card on file.
No, they must change/edit their Subscription to the new card after its been added to the Payment Settings.
No, the subscription must expire before a new card can be used.
Yes, Cricut Access uses the most recent card added to Payment Settings.
30s