For every standard Replacement, Send Out, or Return ticket, I need to create a Secondary SAP ticket?

What SAP form would you use if a member would like to update the address of their order?

Reasons for the SAP Forms should be the same for the Template used.

When should you request a Charge Locate?

How should the members phone number be formatted in Zendesk?

The primary email address on the members profile needs to be the email they used to set up their Cricut account.

If you are sending your member a replacement order or CSAT item, where do you get their address from?

What do you do if you get an SAP sendback?

If you receive an SAP sendback that after review nothing is wrong with it, what should you do?

I can provide the member with any information I see in their account on my end.

If a members Cricut Access subscription in SmartServe shows 'YES' under Active, but 'NO' under Renewal, what does this mean?

What forms of shipment can we NOT reroute?

If a member is looking for their tracking number for an order they are waiting on, you can ONLY get it from the Shipping Details under their Order.

If an item was placed with a SKU that starts with "800", what likely is the SKU representing?

The Standard Yearly Cricut Access membership is billed monthly at $7.99

Cricut Access Exclusive products DO NOT show an additional discount at checkout?

If a member purchases Cricut Access through their mobile device, how can you help them cancel their auto-renewal?

If a member is unable to cancel their Cricut Access membership on their end for some reason, we can cancel it on our end.

You have the empowerment to refund 3 months of Cricut Access without permission.