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Resident Direct Certification Exam

Quiz by Garnet Caimbon

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20 questions
Show answers
  • Q1
    For RD OneSite, where can you see the fees associated with each payment method?
    OneSite
    SmartPay
    Digital Dashboard
    Propertyware
    120s
  • Q2
    Where can you locate details of resident's payment history for RD Onesite?
    Welcome Home
    Digital Dashboard
    Merchant Portal
    Salesforce
    120s
  • Q3
    How much do we charge for NSF returns?
    $10
    $20
    $50
    $30
    120s
  • Q4
    Where do you reset the resident's online portal password for RD PW?
    Digital Dashboard
    SmartPay
    Propertyware
    Merchant Portal
    120s
  • Q5
    You can adjust the settings on the resident's account in OneSite.
    Maybe
    True
    False
    120s
  • Q6
    You're not allowed to submit a payment in behalf of the resident.
    False
    Maybe
    True
    120s
  • Q7
    When searching for the PMC in Merchant Portal, you should choose the result that says UAT, Sandbox or DEMO.
    True
    Maybe
    False
    120s
  • Q8
    Where can you void RD OneSite transactions?
    Salesforce
    Digital Dashboard
    Merchant Portal
    OneSite
    120s
  • Q9
    For RD OneSite accounts, where can the residents reset their online portal password?
    SmartPay
    Welcome Home/Resident Portal
    Digital Dashboard
    OneSite
    120s
  • Q10
    Where can you void payments for RD PW?
    SmartPay
    Merchant Portal
    Propertyware
    Welcome Home
    120s
  • Q11
    Where can you reset the online portal password for RD PW?
    Propertyware
    Digital Dashboard
    Merchant Portal
    SmartPay
    120s
  • Q12
    For RD PW, you can submit a one-time payment even if a resident still has a pending transaction.
    False
    Maybe
    True
    120s
  • Q13
    What does error 506 mean?
    Fraud
    Site Limit
    Credit Card Limit
    Incorrect DOB
    120s
  • Q14
    Where can you see the resident's payment history in RD PW?
    Propertyware
    Welcome Home
    SmartPay
    Digital Dashboard
    120s
  • Q15
    If a resident encountered the Jack Henry error, what advise can you give?
    Use a different browser
    Delete payment account and add it again
    Clear cache and cookies
    Reach out to the PMC
    120s

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