Question 1

What are the 2 different pricing models?

Accepted Answer

Client Direct and Resident Direct

Answer

Smartpay and Propertyware

Answer

Onesite and Propertyware

Answer

Merchant Portal and Onesite

Question 2

What tools are used for Welcomehome?

Accepted Answer

Onesite and Merchant Portal

Answer

Smartpay and Propertyware

Answer

Client Direct and Resident Direct

Answer

Onesite and Propertyware

Question 3

In tenant portal&#44; we also use the tools Merchant Portal and Onesite?

Accepted Answer

False

Answer

True

Question 4

This refers to the methods you can use to determine the right price for your products.

Accepted Answer

Pricing Model

Answer

Scoring Model

Answer

Credit Model

Question 5

If the caller has a client direct model, proceed with assisting the resident based on our call handling process/scope of support.

Accepted Answer

True

Answer

False

Question 6

Resident Direct Bill Payment service offered by Realpage Payment Services LLC (“RPPS”) that tenants or residents can use to pay their rent and other charges to the property management company.

Accepted Answer

True

Answer

False

Question 7

Non Visa cards are 3.1% of the Monthly Lease Charges.

Accepted Answer

False

Answer

True

Question 8

ACH Transactions are set to up to $2.95 as a fixed amount versus as a percentage amount

Accepted Answer

True

Answer

False

Question 9

You can check if there was an attempt to make an online payment by going through:

Accepted Answer

Activity log

Answer

General Transactions

Answer

Resident Profile

Answer

Summary

Question 10

If you create a case for a resident direct issue for Onesite, what should be the initial code on the subject line?

Accepted Answer

RPPS

Answer

RPPSWH

Answer

RPPSPW

Question 11

How will you tag a resident's contact information?

Accepted Answer

Consumer

Answer

Client

Answer

Resident

Question 12

When assisting a resident, you need tools like:

Accepted Answer

Merchant Portal

Answer

All of the above

Answer

Clickpay Support Tool

Answer

BackgroundChecks

Question 13

As part of the call flow, you need to ask for the applicant's name, email address, phone number and property information.

Accepted Answer

TRUE

Answer

<P>FALSE</P>

Question 14

You can locate the name of the property and location using the resident's WelcomeHome log in.

Accepted Answer

TRUE

Answer

FALSE

Question 15

Using this link, what do you need to have to be redirected over to the property's Resident Portal?

Accepted Answer

Site ID

Answer

Resident Account Number

Answer

All of the Above

Answer

Username

Question 16

When making a payment using a voucher for eMoney order&#44; what needs to be entered as biller name?

Accepted Answer

Resident eMoney Order

Answer

Property Name

Answer

Account Name

Question 17

When there is a need to increase the velocity limit what would be the resolution?

Accepted Answer

Refer to Client Portal Administrator

Answer

Refer to Portal Approver

Answer

Refer to the Bank

Question 18

Propertyware and Resident Portal uses the same service fee amount for ACH transactions.

Accepted Answer

TRUE

Answer

FALSE

Question 19

The property does not have the ability to edit the amount of the NSF Charge.

Accepted Answer

FALSE

Answer

TRUE

Question 20

There is also a velocity limit for split payments but it would depend on the property.

Accepted Answer

TRUE

Answer

FALSE

Question 21

The property has the ability to not allow former residents to access their online portal.

Accepted Answer

TRUE

Answer

FALSE

Question 22

Pull up an article to resolve how increase the transaction limit?

Accepted Answer

724739

Question 23

What articles can you use for the Code 503 Error WelcomeHome?

Accepted Answer

733651

Question 24

Can you make changes to the resident's account?

Accepted Answer

Yes

Answer

No

Question 25

Do we need to calculate the service fees in propertyware?

Accepted Answer

yes

Answer

no

Question 26

Are we able to access/emulate the resident's log in in propertyware?

Accepted Answer

yes

Answer

no

Question 27

This salesforce tool allows you to access the Propertyware PMC's admin emails.

Accepted Answer

https://na91.salesforce.com

Answer

https://na71.salesforce.com

Question 28

In propertyware you need to go to this option to make adjustments to the settings.

Accepted Answer

Setup

Answer

Configuration

Answer

Settings

Question 29

This is a tool used to view processed payments for residents in propertyware.

Accepted Answer

Smartpay

Answer

Merchant Portal

Answer

Support Tool

Answer

Onesite

Question 30

You can view the settlement status of a payment using the view button in smartpay for a transaction.

Accepted Answer

TRUE

Answer

FALSE

Question 31

You can view the portal link of the resident even though the portal is still not enabled.

Accepted Answer

TRUE

Answer

FALSE

Question 32

The resident can submit a request to increase velocity limit

Accepted Answer

FALSE

Answer

TRUE

Question 33

This payment portal is used by single-family housing properties.

Accepted Answer

Propertyware

Answer

Onesite

Answer

Tenant Portal

Answer

WelcomeHome

Question 34

What is the number for the Spanish Translator

Accepted Answer

4809615379

Answer

4809615400

Answer

4509615379

Question 35

What is the access code for Spanish Translation?

Accepted Answer

6711290

Answer

722

Answer

4809615379

Question 36

If the rent is $2000, and the sewage fee is $50 and the parking is $400, how much is the service fee if the payment was an ACH payment.

Accepted Answer

2.95

Question 37

What were your charade words during this training?

Accepted Answer

pacific ocean

Question 38

Fee for processing payment instructions the resident provide for making a Bill Payment to the Biller. The fee is added to the Bill Payment amount and disclosed during the payment scheduling process.

Accepted Answer

Service Fee

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