What function will you use to determine whether you are serving a new or existing customer?

When an existing customer’s information has not changed, you do not have to perform the full ID&V process.

The valid smart card OR green bar-coded identity document will be required if the fingerprint verification service was successful. Is this statement True or False

If the DHA authentication is unsuccessful with the error message, “DHA has reported an issue with the submitted customer’s data. Please assist the customer by completing the DHA Form. Bank Client Referral Form to the Department of Home Affairs for Commercial Online Fingerprint Verification”, the system allows the user to continue with the application. True or False?

When the Identity Document is scanned, and the quality is poor, it can result in a fail at the FICA Centre, as the scanned document will be unclear. This statement is..........

Which of the following documents are not acceptable/approved forms for address verification?

The user who identified and verified the customer must key in their employee number and current date to be able to continue. This statement is.............

If a customer is illiterate or visually impaired, how many witnesses are required to sign with the customer?

If the customer is NOT illiterate or visually impaired, the system will request two witnesses to sign with the customer. Is this statement True or False?

If the customer requests a copy of the Customer Agreement, the user can print the Customer Agreement before closing the page. Is this statement True or False

Once the customer has signed the Customer Agreement, the user must click Continue to allow the system to store the contract on ECM.