Vodacom Tanzania Practical Training Assessment 2024
Quiz by Naiman Moshi
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22 questions
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- Q1Find the odd number out….41, 43, 47, 53, 61, 71, 73, 816181737130s
- Q2Which choice below is NOT a type of content marketing.MEMEImageOneNoteSocial Media45s
- Q3A customer calls and complains that a device he ordered has not arrived by the due date. When you check the delivery information, you see that it has not been delivered yet due to a stock shortage.I apologise and say it seems that there has been a delay in your order. Would you like me to give you a call when it has been dispatched?”say “I’m sorry, it seems that we are currently out of stock, but I’m sure your device will be delivered soon.”You are right; the device was not delivered yet. Unfortunately, we are out of stock at the moment so there isn't much I can do to help.20s
- Q4Empathy, courtesy, responsiveness, and assurance are a few examples of service dimensions quality.True
False
Uncertain20s - Q5You're the manager of a retail store. Sales have been declining for several months. What should be your initial action?Analyzing customer feedbackImplementing a marketing campaignChanging the store's layoutReducing employee hours30s
- Q6Fill up the blanks with suitable prepositions from the alternatives given under each sentence. I don't know________ I want to take biology______ geologywhether, orif, orneither, noreither, or45s
- Q7A pipe can fill a tank in 8 hours and another pipe can empty the tank in 16 hours. If both the pipes are opened at the same time, the tank can be filled in14 hours16 hours10 hours12 hours30s
- Q8Athumani is older than Joan. Albert is older than Athumani. Joan is older than Albert. If the first two statements are true, the third statement is....True
False
Uncertain20s - Q9A man walks 5km toward south and then turns to the right. After walking 3 km he turns to the left and walks 5 km. Now in which direction is he from the starting place?North - EastSouthWestSouth-West45s
- Q10Indicators of suspicious transactions of a customer account are (select all that applies)All the aboveSudden increase in cash depositsReceipt or payment of large sums of cash, which have no obvious purpose.Depositing high value third party cheques in favor of account holder.30s
- Q11Satisfying customer needs by providing support in a friendly and patient manner.Customer ServiceGood Customer ServiceExcellent Customer ServiceAll the above20s
- Q12Look at this series: 53,53,40,40,27, 27... What number should come next?5312142730s
- Q13The assistance and advice provided by a company to those people who buy or use its products or services.Customer ServiceExcellent Customer ServiceBad Customer ServiceGood Customer Service20s
- Q14Which of the following is NOT a purpose of sales promotions?To clear new stock.To attract first-time buyersTo entice people in.To boost sales figures.45s
- Q15John travelled from his town to the city. John went to city by bicycle at the speed of 40 km/hr and came back at the speed of 8 km/hr. If John took 4 hours and 48 minutes to complete his journey, what is the distance between his town and the city?32 km23 km30 km30s