Question 1

A billing and payment solution for rentals, condominiums, cooperatives and commercial property managers?

Accepted Answer

Clickpay

Answer

Click and pay

Answer

Payclix

Answer

Quickpay

Question 2

A feature of ClickPay where some Property Managers enable their residents to mail paperchecks

Accepted Answer

Lockbox

Answer

Check Payment and Billing

Answer

Accounts Payable

Answer

Client Billing

Question 3

ClickPay provides billing and payment software for?

Accepted Answer

Property Managers and Residents

Answer

none of the above

Answer

Residents

Answer

Property Managers

Question 4

How often should we  provide an exceptional experience to our customers?

Accepted Answer

Each and every time

Answer

Most of the time

Answer

95% of the time

Answer

When convenient

Question 5

Resident Support Buisness Hours?

Accepted Answer

Monday through Friday, 9am—8pm EST.

Answer

Monday through Friday, 9am—8pm CST.

Answer

Monday through Friday, 8am—9pm EST.

Answer

Monday through Friday, 8am—8pm EST.

Question 6

Open tickets must be completed by?

Accepted Answer

End of business day

Answer

Monday afternoon

Answer

Within 15 days

Answer

By the end of the week

Question 7

When will pending tickets automatically closed if no response?

Accepted Answer

Within 36 business hours

Answer

Within 15 days

Answer

They will close at the end of the day

Answer

Closed within 30 days

Question 8

What information can be found in a client's portfolio?

Accepted Answer

Lockbox details

Answer

Resident Information

Answer

Payment History

Answer

Every LLC under a management

Question 9

How many departments are in Clickpay there?

Accepted Answer

Eight

Answer

Nine

Answer

five

Answer

Six

Question 10

What information should be review before initiating a merge?

Accepted Answer

Confirm tickets were sent from the same requester

Answer

ticket must have the same set of numbers

Answer

Tickets must be from the same management company

Answer

Review the date the tickets were created

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