Question 1

Cash paymentsare accepted they are submitted through?

Accepted Answer

MoneyGram

Answer

PayMaya

Answer

PayPal

Answer

Western Union

Question 2

What information can you fin under cash payment tab that customer need

Accepted Answer

All of the above

Answer

Company Name

Answer

Cash Account#

Answer

Receive Code

Question 3

Once at MoneyGram the resident will be asked to complete an ExpressPayment Form,which will be available at

Accepted Answer

MoneyGram

Answer

Property Management

Answer

Banking website

Answer

Clickpay

Question 4

required for Cash Payments

Accepted Answer

ClickPay Profile

Answer

Resident ID

Answer

External ID

Answer

Account Ref ID

Question 5

The fee for a resident to initiate a cash payment at a MoneyGram location will be

Accepted Answer

3.95

Answer

$3.00

Answer

3.59

Answer

3.5

Question 6

Under FinancialReports. Cash Payment confirmation numbers begin with?

Accepted Answer

K

Answer

T

Answer

C

Answer

A

Question 7

Once the  transaction is initiated the resident will receive a?

Accepted Answer

MGI receipt

Answer

Confirmation receipt

Answer

Confirmation number

Answer

Serial number

Question 8

agent are able to push the account number and receivecode for MoneyGram to the email on file using

Accepted Answer

Property Management

Answer

Financial Reports

Answer

User Management

Answer

Only the resident can view this information

Question 9

Can you find these payments on ClickPay?

Accepted Answer

Yes

Answer

None of the above

Answer

No

Answer

MoneyGram location

Question 10

Open the Callbar app. Enter the domain?

Accepted Answer

Clickpay

Answer

Computer Log in

Answer

Realpage Email

Answer

User Name

Question 11

Another pop-up window will show asking "Did you mean to switch apps?" You willclick?

Accepted Answer

Yes

Answer

Confirm

Answer

No

Answer

Submit

Question 12

Make sure you are set  to receive calls what is your Talkdesk status?

Accepted Answer

Available

Answer

After Call Work

Answer

Away

Answer

Floor Support

Question 13

When the call has ended and the status defaults to?

Accepted Answer

After Call Work

Answer

Away

Answer

Available

Answer

Lunch

Question 14

When the supervisor has assigned a special task that needs attentionaway from calls?

Accepted Answer

Project/Assignment

Answer

Coaching/One on One

Answer

Away

Answer

Team Meeting

Question 15

Not available for calls and need to step out

Accepted Answer

Away

Answer

Team Meeting

Answer

Project/Assignment

Answer

Am Break

Question 16

Used when speaking with the supervisor

Accepted Answer

Coaching/One on One

Answer

Team Meeting

Answer

Offline

Answer

Project/Assignment

Question 17

Used at end of the business day when logging out of TalkDesk

Accepted Answer

Offline

Answer

Away

Answer

Coaching/One on One

Answer

Project/Assignment

Question 18

What status should never be used during business hours?

Accepted Answer

Offline

Answer

Away

Answer

Lunch

Answer

Project/Assignment

Question 19

Which option in talkdesk where in the caller cannot hear you and you cannot hear the caller.

Accepted Answer

Hold

Answer

All of the above

Answer

Mute

Answer

Pause

Question 20

Which browser should you have Zendesk open in?

Accepted Answer

Google Chrome

Answer

Internet Explorer

Answer

Safari

Answer

Safari

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