ClickPay Day 5
Quiz by Shaun Varney
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20 questions
Show answers
- Q1Cash paymentsare accepted they are submitted through?PayMayaMoneyGramPayPalWestern Union30sEditDelete
- Q2What information can you fin under cash payment tab that customer needCompany NameCash Account#Receive CodeAll of the above30sEditDelete
- Q3Once at MoneyGram the resident will be asked to complete an ExpressPayment Form,which will be available atProperty ManagementBanking websiteMoneyGramClickpay30sEditDelete
- Q4required for Cash PaymentsResident IDExternal IDClickPay ProfileAccount Ref ID30sEditDelete
- Q5The fee for a resident to initiate a cash payment at a MoneyGram location will be3.95$3.003.593.530sEditDelete
- Q6Under FinancialReports. Cash Payment confirmation numbers begin with?KTCA30sEditDelete
- Q7Once the transaction is initiated the resident will receive a?Confirmation receiptConfirmation numberMGI receiptSerial number30sEditDelete
- Q8agent are able to push the account number and receivecode for MoneyGram to the email on file usingFinancial ReportsUser ManagementOnly the resident can view this informationProperty Management30sEditDelete
- Q9Can you find these payments on ClickPay?None of the aboveNoMoneyGram locationYes30sEditDelete
- Q10Open the Callbar app. Enter the domain?Computer Log inRealpage EmailUser NameClickpay30sEditDelete
- Q11Another pop-up window will show asking "Did you mean to switch apps?" You willclick?ConfirmYesNoSubmit30sEditDelete
- Q12Make sure you are set to receive calls what is your Talkdesk status?After Call WorkAwayFloor SupportAvailable30sEditDelete
- Q13When the call has ended and the status defaults to?AwayAvailableLunchAfter Call Work30sEditDelete
- Q14When the supervisor has assigned a special task that needs attentionaway from calls?Project/AssignmentCoaching/One on OneAwayTeam Meeting30sEditDelete
- Q15Not available for calls and need to step outAwayTeam MeetingProject/AssignmentAm Break30sEditDelete
- Q16Used when speaking with the supervisorTeam MeetingCoaching/One on OneOfflineProject/Assignment30sEditDelete
- Q17Used at end of the business day when logging out of TalkDeskAwayCoaching/One on OneOfflineProject/Assignment30sEditDelete
- Q18What status should never be used during business hours?AwayLunchProject/AssignmentOffline30sEditDelete
- Q19Which option in talkdesk where in the caller cannot hear you and you cannot hear the caller.All of the aboveMuteHoldPause30sEditDelete
- Q20Which browser should you have Zendesk open in?Internet ExplorerGoogle ChromeSafariSafari30sEditDelete