Question 1

What Does AHT mean?

Accepted Answer

Average Handle Time

Answer

Alternative Handle Time

Answer

Approximate Handle Time

Answer

Average Hold Time

Question 2

What Does ACW mean?

Accepted Answer

After Call Work

Answer

Approximate Call Waiting

Answer

Average Contact Withheld

Answer

Average Consumed Waiting

Question 3

What Does PIP mean?

Accepted Answer

Performance Improvement Plan

Answer

Performance Improvement Patern

Answer

Performance Incentive Process

Answer

Performance Incentive Plan

Question 4

What is the Appropriate ACW time

Accepted Answer

2 Minutes

Answer

5 Minutes

Answer

2-3 Minutes

Answer

3 Minutes

Question 5

acceptable ways to refer to a caller onthe phone?

Accepted Answer

Sir/Ma'am

Answer

Client

Answer

Buddy

Answer

Renter

Question 6

Once all requirements have been completed you may Submit as?

Accepted Answer

Solved

Answer

Open

Answer

New

Answer

Pending

Question 7

When Escalating call you leave ticket

Accepted Answer

Open

Answer

Pending

Answer

Solved

Answer

New

Question 8

How many Hours after a ticket is solved a survey is sent to resident?

Accepted Answer

Six hours

Answer

One Hour

Answer

Two Hours

Answer

Five Hours

Question 9

TalkDesk integrates with what tool?

Accepted Answer

Zendesk

Answer

Google

Answer

Clickpay

Answer

Outlook

Question 10

This successful marriage provides the agent with a optimal flow from the beginning of thecall until the next call.

Accepted Answer

Call Recap

Answer

Solving ticket

Answer

Satisfaction Survey

Answer

Closing speil

Related quizzes

Related quizzes