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ClickPay Quiz Day 4

Quiz by JonathanCharles Yogawin

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15 questions
Show answers
  • Q1

    How much is the service when customer will make a cash payment through MoneyGram?

    $3.95

    $2.95

    $4.95

    $5.95

    120s
  • Q2

    What are the information needed to make a cash payment in ClickPay?

    Receive Code

    Company Name

    All of the above

    Cash Account #

    120s
  • Q3

    Where can we locate the customer's payment transaction in their ClickPay Profile?

    Add/Remove Unit

    Pay Now

    AutoPay

    Payment History

    120s
  • Q4

    If the customer doesn't have a ClickPay profile, where do we find their payment transactions?

    Pay Now

    Financial Report

    AutoPay

    DashBoard

    120s
  • Q5

    What type of payment transaction is this: "A2403210745_TY7ET2"?

    Chargeback Transaction

    ACH Transaction

    Refund Transaction

    Card Transaction

    120s
  • Q6

    What type of payment transaction is this: "T2405150836_HT8RW7" ?

    Rejected Transaction

    Card Transaction

    Online Bill Pay/ Online Banking Transaction

    Chargeback Transaction

    120s
  • Q7

    What type of payment transaction is this: "R2403210745_TY7ET2" ?

    ACH Transaction

    Rejected Transaction

    Card Transaction

    Chargeback Transaction

    120s
  • Q8

    What type of payment transaction is this: "G2405150836_HT8RW7" ?

    ACH Transaction

    Rejected Transaction

    Chargeback Transaction

    Card Transaction

    120s
  • Q9

    What type of payment transaction is this: "C2403210745_TY7ET2" ?

    Refund Transaction

    Card Transaction

    Chargeback Transaction

    ACH Transaction

    120s
  • Q10

    What type of payment transaction is this: "B2405150836_HT8RW7" ?

    Online Bill Pay/ Online Banking Transaction

    ACH Transaction

    Card Transaction

    Rejected Transaction

    120s
  • Q11

    What type of payment transaction is this: "L240804_YX8HT8" ?

    Card Transaction

    LockBox Payment Transaction

    Chargeback Transaction

    Rejected Transaction

    120s
  • Q12

    We won't be able to view a payment transaction in the customer's payment history in their ClickPay profile if the payment was not made on the same profile.

    true
    false
    True or False
    120s
  • Q13

    We process refund transaction as a resident support.

    false
    true
    True or False
    120s
  • Q14

    What are the details in the reason section when we're voiding a payment?

    Reason for Voiding

    Sales Force Case Number

    Both  A and B

    120s
  • Q15

    Which greeting spiel do we use when assisting a customer from First Service Residential?

    Thank you for waiting on the line, my name is "Agent's Name" from First Service Residential with ClickPay, may I have your Full Name and Property Address please?

    Thank you for waiting on the line, my name is "Agent's Name" from ClickPay, may I have your Full Name and Property Address please?

    120s

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