ClickPay Quiz Day 5

What do we need to check first prior to creating a New Contact?

What type of articles do we attached in our case documentation?

What is the Case reason tagging in your case documentation if the issue is about making a payment or balance inquiry?

What is the Case reason tagging in your case documentation if the issue is about setting up for AutoPay?

What is the Case reason tagging in your case documentation if the issue is about resetting or updating password?

What is the Case reason tagging in your case documentation if the issue is a non-ClickPay issue?

What is the Case reason tagging in your case documentation if the issue is about adding or removing unit?

What is the Sub-Area tagging in your case documentation if the issue is about submitting a payment?

What is the Sub-Area tagging in your case documentation if the issue is about previous payment transactions?

What is the Sub-Area tagging in your case documentation if the issue is about any fees or charges?

What is the correct format of a Case Subject?

We just simply copy and paste the name of the PMC on the Account Name section without checking the Type or Payment Solution.

It's important to include all the details mentioned by the customer for the Case Description regarding their issue.

We can always create a New Contact whenever we're creating a Case even if there's an existing contact or duplicate contact.

It's important that we create a case in each of our call interaction even if it's a disconnected call.